Front Desk Clerk

Tumi Hospitality

Position Description:

The Front Desk Clerk is responsible for providing exceptional guest service by greeting guests, managing check-ins and check-outs, handling reservations, and responding to guest inquiries. This role serves as the primary point of contact for guests and plays a critical role in creating a positive and welcoming experience throughout their stay.

Key Responsibilities

Greet guests in a professional, friendly, and courteous manner.
Perform guest check-in and check-out procedures accurately and efficiently.
Process reservations, cancellations, room changes, and extensions.
Verify guest information, payment methods, and identification.
Answer telephone calls, emails, and guest inquiries promptly and professionally.
Provide information about hotel services, amenities, local attractions, and directions.
Handle guest requests, concerns, and complaints, escalating issues when necessary.
Maintain accurate guest records using the property management system (PMS).
Process payments, post charges, and balance cash transactions according to company procedures.
Coordinate with Housekeeping, Maintenance, and other departments to ensure guest satisfaction.
Maintain the cleanliness and organization of the front desk and lobby area.
Follow all company policies, procedures, and guest service standards.
Assist with additional front office duties as assigned.

Equal Employment Opportunity Statement

We are an Equal Employment Opportunity employer and consider all qualified applicants without regard to any legally protected status.

Requirements

High school diploma or equivalent required.
Previous customer service, hospitality, or front desk experience preferred.
Strong communication and interpersonal skills.
Basic computer proficiency and experience with reservation or property management systems preferred.
Ability to multitask and remain organized in a fast-paced environment.
Professional appearance and demeanor.
Flexible availability, including evenings, weekends, holidays, and overnight shifts if required

Schedule

Flexible schedule required. Must be available to work weekends, holidays, mornings, evenings, and overtime as needed based on hotel occupancy, staffing needs, and business levels.

Apply

Vacancy posted 6 days ago

Similar jobs that could be interesting for youBased on the Front Desk Clerk in Knoxville, TN vacancy

Medical Front Desk Receptionist
Medical Receptionist We're looking for great people to join our team. We're looking for individuals who are passionate about providing exceptional customer service and who maintain a positive, friendly attitude and mindset each and every day. As a Medical Receptionist...
Suggested
Work at office
Monday to Friday
Allergy and Asthma Affiliates
Knoxville, TN
1 day ago
Medical Receptionist
Benefits/Perks Great small business work environment Flexible scheduling Paid time off, health insurance, dental insurance, retirement benefit, and more! Company Overview American Family Care (AFC) is one of the largest primary and urgent care companies in...
Suggested
Work at office
Flexible hours
American Family Care Sevierville
Knoxville, TN
8 days ago
Medical Receptionist
$15.5 - $17 per hour
Benefits/Perks Great small business work environment Flexible scheduling Paid time off, health insurance, dental insurance, retirement benefit, and more! Company Overview American Family Care (AFC) is one of the largest primary and urgent care companies...
Suggested
Hourly pay
Work at office
Flexible hours
American Family Care
Knoxville, TN
4 days ago
Front Desk Guest Service Representative
...Red Roof Inn - 208 Market Place Boulevard - Responsibilities: Greet guests and provide courteous guest services at the front desk; Handle guest check-in and check-out and cashier functions; Manage reservations and room status updates using front desk system; Communicate...
Suggested
Red Roof Inn
Knoxville, TN
2 days ago
Concierge/Receptionist
Concierge / Receptionist Weekend Position | 9:00 AM – 5:00 PM Are you friendly, organized, and passionate about customer service? We’re looking for a welcoming Concierge/Receptionist to be the face of our community on weekends! In this role, you’ll greet residents and ...
Suggested
Part time
Work at office
Work from home
Weekend work
American House Senior Living
Knoxville, TN
4 days ago
Cosmetic Patient Concierge Coordinator
...office interactions, vendor interactions, and also via phone & email correspondences. Duties/Responsibilities Supervise the front desk Check-in and Check-out process. Update client information and provide necessary forms for completion. Create client...
Temporary work
Work at office
Afternoon shift
myDermRecruiter
Knoxville, TN
5 days ago
Front Desk Receptionist
Receptionist At The Trust Company of Tennessee, we believe everyone can live confidently and reach their financial goals. Would you like to be part of a team that works with individuals, families, businesses, and foundations to identify what success looks like and formulate...
Work at office
The Trust Company (TN)
Knoxville, TN
4 days ago
Front Desk Guest Service Representative
...Front Desk Guest Service Representative The Front Desk Guest Service Representative is responsible for maintaining positive guest interactions while consistently and courteously responding to their needs, requests, necessary service transactions and tasks. This position...
Work at office
All shifts
Night shift
Comfort Inn/Red Roof Inn
Knoxville, TN
3 days ago
Dental Office Assistant - Business Assistant
...learning, team cohesion, and puts patients first. Supporting our front office as a Business Assistant , you'll be surrounded by... ...essential duties of the position Prolonged periods sitting at a desk and working on a computer Must be able to lift up to 15...
Daily paid
Work at office
Local area
Heartland Dental
Knoxville, TN
1 day ago
Receptionist
Receptionist Position Campers Inn RV is looking for a receptionist. This role is responsible for providing an excellent first impression of Campers Inn by achieving and sustaining a high level of hospitality, customer satisfaction, and loyalty. This is a full-time position...
Full time
Apprenticeship
Work at office
Local area
Weekend work
Campers Inn RV
Knoxville, TN
3 days ago
Receptionist
Receptionist We are currently searching for a Full-Time Receptionist to work Mondays – Fridays who can work cooperatively with staff and physicians and perform a variety of tasks. Key responsibilities include welcoming patients and visitors, collecting patient identification...
Full time
Monday to Friday
Ambulatory Surgery Center
Knoxville, TN
13 days ago
Front Desk Agent / Guest Services Agent
...NOW HIRING: FRONT DESK AGENT Guest-Focused | Team-Oriented | Career-Growth Opportunity Are you a hardworking PEOPLE PERSON who loves creating great first impressions? Look no further! Join our award-winning company as a Front Desk Agent , where...
Daily paid
Local area
Immediate start
TownePlace Suites Morristown
Knoxville, TN
7 hours ago
Front Desk Receptionist
...including tuition reimbursement, health, dental, and vision insurance, corporate discounts, and much more! Job Description: The Front Desk Receptionist provides superb customer service to patients & staff and support for the office, independently and with minimal...
Work at office
Local area
Weekend work
United Urology Group
Knoxville, TN
1 day ago
Receptionist
...nature of the call, and identify the correct 21st team member or department to transfer the call. May be required to sit at the front desk. Front desk duties during business hours may include answering calls, greeting customers and vendors, checking in visitors, and processing...
21st Mortgage Corporation
Knoxville, TN
4 days ago
Receptionist - State Farm Agent Team Member
Benefits Simple IRA License reimbursement Bonus based on performance Competitive salary Health insurance Opportunity for advancement Paid time off Training & development About Our Agency Our agency opened in 2025 and is a growing team of three with exciting plans to expand...
Work at office
Local area
Trey Boggs - State Farm Agent
Knoxville, TN
2 days ago
Receptionist - State Farm Agent Team Member
Benefits Bonus based on performance Competitive salary Flexible schedule Opportunity for advancement Paid time off Training & development About Our Agency Elliot Ettenborough is an award‑winning State Farm Agent serving individuals, families, and businesses across Tennessee...
Work at office
Flexible hours
Elliot Ettenborough - State Farm Agent
Knoxville, TN
4 days ago
Receptionist - State Farm Agent Team Member
Position Overview Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and...
Hourly pay
For contractors
Flexible hours
Ryan Nichols - State Farm Agent
Knoxville, TN
4 days ago
Order Checker
Order Checker Knoxville, TN, US Locations: Knoxville Pay Range: 18.00 - 19.00 Hourly, depending on experience Schedule: 2nd shift Job Overview The Order Checker is primarily responsible for ensuring the accuracy of all Customer Orders leaving the Warehouse by inspecting...
Hourly pay
Work experience placement
Summer work
Afternoon shift
Coca-Cola Consolidated
Knoxville, TN
13 hours ago
PATIENT SERVICE REP II
Overview Patient Service Representative, East Tn Cardiovascular Surgery Group Full Time, 80 Hours Per Pay Period, Day Shift Covenant Medical Group Overview: Covenant Medical Groupis the employed and managed medical practice organization of Covenant Health, providing comprehensive...
Full time
Work experience placement
Work at office
Day shift
Covenant Health (Tennessee)
Knoxville, TN
8 hours ago
Patient Service Rep Float
...insurance eligibility and collects co-pays Ensures good patient flow through practice by timely processing of patients as they arrive at front office Answer patient inquiries regarding patient registration information or billing questions Refers patient inquiries regarding...
Full time
Work at office
Immediate start
Monday to Friday
UNIVERSITY PHYSICIANS ASSOC INC.
Knoxville, TN
1 day ago
Patient Access Representative
Patient Access Representative I Looking to elevate your career? Join us! Work Location: 1400 Dowell Springs Blvd, Suite 200, Knoxville, TN 37909 Work Hours: Full-Time, 40 hours weekly, Monday-Friday, 8:00am-4:30pm The Patient Access Representative I is responsible...
Full time
Monday to Friday
Flexible hours
Solis Mammography
Knoxville, TN
1 day ago
Patient Registration Coordinator
...clerical tasks and filing. Cover reception desk during dispensing hours, answer phones,... ...year of experience as a general office clerk with basic math, accounting skills, and cash... ...Healthcare experience preferred. Experience in front desk, admissions, billing, and/or...
Work at office
Local area
Immediate start
Flexible hours
Behavioral Health Group
Knoxville, TN
5 days ago
Produce Team Member (Clerk, Floor Service) - Part Time
$15 - $24.4 per hour
...in the department. Job Responsibilities Ensures a fresh and appealing display by keeping cases and shelves clean and well stocked by front‑facing, checking codes, rotating and removing out‑of‑date products. Assists Team Leader in organizing and displaying volume and...
Hourly pay
Full time
Part time
Seasonal work
Immediate start
All shifts
Flexible hours
Shift work
Night shift
Whole Foods Market IP. L.P.
Knoxville, TN
4 days ago
Patient Service Representative I
$16 per hour
Compensation & Schedule Pay Rate: $16.00+/hour (Depending on experience and the specific level of the role) Schedule: Monday – Friday, 8:00 AM – 4:30 PM Position Summary We are seeking a dedicated and professional Patient Service Representative I to provide...
Hourly pay
Temporary work
Work experience placement
Work at office
Local area
Monday to Friday
Adecco US, Inc.
Knoxville, TN
1 day ago
Patient Service Representative
Job Type Full-time Description Join Our Team at Cole Neuroscience Center at Northshore! We are excited to welcome qualified candidates to apply for a Patient Service Representative position at The Cole Center at Northshore . If you thrive in a fast...
Full time
Work at office
UNIVERSITY PHYSICIANS ASSOC INC.
Knoxville, TN
1 day ago
PATIENT SERVICE REP I
Overview Patient Service Representative, Fort Sanders Women's Specialists Full Time, 80 Hours Per Pay Period, Day Shift Perinatal Overview: Fort Sanders Perinatal Center, part of Covenant Health, specializes in caring for women with high-risk pregnancies. For...
Full time
Work experience placement
Work at office
Day shift
Covenant Health (Tennessee)
Knoxville, TN
3 days ago
Part-Time Patient Service Rep - UT Medical Center Practice
...insurance eligibility and collects co-pays Ensures good patient flow through practice by timely processing of patients as they arrive at front office Answer patient inquiries regarding patient registration information or billing questions Refers patient inquiries...
Temporary work
Part time
Work at office
Immediate start
Flexible hours
UNIVERSITY PHYSICIANS ASSOC INC.
Knoxville, TN
6 hours ago
PATIENT ACCOUNT REP II CORPORATE
Patient Account Representative, Business Office Full Time, 80 Hours Per Pay Period, Day Shift Covenant Health is the region's top-performing healthcare network with 10 hospitals, outpatient and specialty services, and Covenant Medical Group, our area's fastest-growing...
Full time
Work experience placement
Work at office
Day shift
Covenant Health (Tennessee)
Knoxville, TN
3 days ago
Patient Coordinator at Knoxville Pediatric Dentistry
...appointments Perform other duties and responsibilities as assigned by management Requirements: Previous dental or medical front office experience preferred Experience working with children and families strongly preferred Strong communication and interpersonal...
Specialty Dental Brands
Knoxville, TN
2 days ago
Patient Coordinator
...assigned JOB SPECIFICATIONS: High school diploma required Associate of Science Degree preferred Two - four years of clinical front office experience preferred Experience with medical terminology preferred COMPETENCIES : Clerical skills Interpersonal...
Work at office
Provision Diagnostic Imaging
Knoxville, TN
4 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Front Desk Clerk. Be the first to apply!