PBX Operator - Amangiri

PBX Operator / Reservations

Join our team in Amangiri. Blending into untouched red-rock country on over 900 acres of the Colorado Plateau, Amangiri and its satellite, Camp Sarika, reflect dual aspects of this ancient desert landscape. A serene sanctuary, Amangiri's 34 modernist suites, Aman Spa and mesa-embracing pool echo the tranquillity of the canyons. Camp Sarika, with its 10 tented pavilions, answers the region's call to adventure. An unrivalled base for exhilarating expeditions and fireside connection, the camp has its own restaurant, lounge and spa suites.

We are seeking a PBX Operator / Reservations colleague to join our team at Amangiri in Canyon Point, Utah. This role is responsible for providing exceptional service to our guests from the initial enquiry through to departure. The position reports to the Front Office Manager and involves close coordination with multiple departments to ensure a seamless guest experience.

Responsibilities:

• Answer all incoming calls promptly and professionally, typically within three rings.
• Determine the nature of enquiries, route calls appropriately, and limit hold times to under 30 seconds.
• Maintain awareness of community events and activities to offer informed recommendations.
• Communicate guest needs clearly and efficiently with relevant departments including Front Office, Housekeeping, Experience, and Security.
• Log guest feedback and ensure proper follow-up on complaints or concerns.
• Coordinate room changes and guest movements in collaboration with Housekeeping and the Bell team.
• Monitor and support guest itineraries and activity schedules.
• Maintain accurate guest records, including preferences and profiles, in Opera and other systems.
• Provide timely wake-up calls as requested and track guest needs throughout the stay.
• Maintain a clean and organised workstation and contribute to a positive hotel image.

Requirements:

• Ability to work a flexible schedule, including evenings, weekends, and public holidays.
• Professional verbal and written communication skills in English.
• Strong organisational skills and high attention to detail.
• Ability to multitask and remain composed under pressure.
• Professional appearance and adherence to grooming standards.
• Capable of lifting up to 45 lbs and standing for extended periods.
• Comfortable working indoors and outdoors in varying weather conditions.
• Culturally sensitive with a collaborative and respectful approach.
• Self-motivated and able to work effectively as part of a team.
• Additional language proficiency is a plus.
• Must have the legal right to work in the United States.

Benefits:

• Aman Global Complimentary Night Program.
• Access and discount on Food & Beverage Outlets at Amangiri.
• Aman Retail and Spa Treatment discount.
• Uniform provided.
• One meal is provided per shift.
• 401k plan available after 1 year of service with partial match.
• Free Vision, Dental and Life Insurance.
• Amangiri pays 90% of your medical health plan and 100% of your vision and dental benefits.
• Paid time off.

If you thrive in an ultra-luxury environment and are passionate about warm and personalised hospitality where every detail matters, we invite you to join us on our journey.