Client Relations Manager
Teamhealth
Client Relations Manager
This position is responsible for management of all client relations activities of companies contracted by Access Nurses Medical Call Center. This includes serving as a main contact person for facility start-ups, client relationships, developing new business opportunities.
Essential Functions:
- Develops and maintains positive business relationships with key client personnel.
- Ensures the resolution of client based problems. This includes solving problems relating to clinical issues, customer service issues, billing, and operational concerns.
- Prior to signing of each new/proposed contract, will meet with the client to discuss operational aspects of the services and set up of new account.
- Responsible for all new contract arrangements and set-up operations.
- Renegotiates/renews contracts as needed and oversees necessary amendments to various contracts.
- Assists in the budgetary planning of the Medical Call Center.
- Appropriately communicates frequently, but not less than 1 time biweekly, with each client (phone call, email, site visit, mail) to remain abreast of possible client needs, concerns, and profile revisions.
- Reviews requested reports and mails to the client in a timely manner.
- Participates in sales presentations to clients on behalf of Access Nurse as needed. This includes presentation development, delivery, and follow-up.
- Performs special projects as assigned by the Vice President of Access Nurse.
- Conducts operative reviews with senior management to facilitate strategic planning and to circumvent foreseeable problems.
- Performs various client services duties such as on-site visits to clients on a routine and as needed basis, solving issues and being proactive in solving problems or concerns.
- Participates in the following call center activities: developing and implementing goals; participating in problem-solving and decision making; supporting corporate decisions; and establishing trust and respect for all employees.
- Communicates with Vice President regarding any risk management issues.
Vacancy posted 4 days ago
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