IT Help Desk Analyst - Tier 1 (Denver)

Teceze USA

Role Overview

The Help Desk Analyst will diagnose, troubleshoot, document, and resolve Tier 1 technical issues involving computers, desktop applications, systems, Microsoft 365, endpoint technologies, and conference room/AV equipment.

Coverage:

On Desk coverage from Monday through Friday, 5:30 AM to 5:30 PM Mountain Time at Denver, Colorado

After-hours support

Critical Priority 1 issues only
Coverage triggered through PagerDuty
Includes evenings, weekends, and holidays

Key Responsibilities

Provide Tier 1 support through walk-up, phone, chat, email, and ServiceNow
Create, document, update, and escalate tickets to L2/L3 support teams
Proactively communicate with users through ServiceNow, phone, email, and Microsoft Teams
Perform remote troubleshooting using approved remote support tools
Troubleshoot conference room and meeting room technology and coordinate with OEMs for break/fix issues
Perform Level 1 troubleshooting and SOP-based resolution for end-user technologies
Support Microsoft 365, SCCM, Intune, Windows OS, and desktop applications
Contribute to knowledge creation, shift-left initiatives, and self-service enablement
Follow established Help Desk/IT Operations policies, processes, and service standards

Required Skills & Knowledge

Hands-on knowledge of Microsoft 365 end-user applications
Experience with Microsoft Intune, SCCM, and Windows OS
Strong desktop application troubleshooting skills
Familiarity with ITIL/ITSM processes
Strong technical aptitude and problem-solving skills
Excellent customer service and professional communication skills
Ability to troubleshoot issues effectively and escalate when beyond Tier 1 scope

Apply

Vacancy posted 3 days ago

Similar jobs that could be interesting for youBased on the IT Help Desk Analyst - Tier 1 (Denver) in Denver, CO vacancy

IT Help Desk Analyst - Tier 1 | Onsite (Denver)
...Role Overview The Help Desk Analyst will diagnose, troubleshoot, document, and resolve Tier 1 technical issues involving computers, desktop... ...to 5:30 PM Mountain Time at Denver, Colorado After-hours... ...Follow established Help Desk/IT Operations policies, processes...
Suggested
Remote work
Monday to Friday
Shift work
Afternoon shift
Teceze USA
Denver, CO
23 hours ago
IT Help Desk Analyst - Tier 1
...Description Role Overview \n The Help Desk Analyst will diagnose, troubleshoot, document, and resolve Tier 1 technical issues involving... ...to 5:30 PM Mountain Time at Denver, Colorado \n \n \n... ...Follow established Help Desk/IT Operations policies, processes...
Suggested
Remote work
Monday to Friday
Shift work
Afternoon shift
Teceze USA
Denver, CO
4 days ago
Support Engineer - Tier I (Denver)
$17 - $22 per hour
...Description Job Title: Support Engineer I (Tier 1 Support Technician)- Bilingual (... .../English) Preferred Location: Denver, CO (On-Site – only local candidates... ...K3 Technology is a leading IT services company dedicated to helping medium to large-sized businesses overcome...
Suggested
Hourly pay
Full time
Work at office
Local area
Remote work
Shift work
K3 Technology
Englewood, CO
10 days ago
JDE Technical Analyst (Denver)
...have an opening for a JDE Technical Analyst with a client in downtown Denver, CO. This position is a... ...disruption. Collaborate with Service Desk teams to deliver Tier 2 support and provide high-quality... ...-user assistance. Adhere to IT Change Management and security policies...
Suggested
Work at office
Local area
Enspire Partners Inc
Denver, CO
23 hours ago
8-11 Help Desk Analyst
...client has an opening for a Help Desk Analyst 105304 This position is... ..., and the client is in Denver, CO If you are... ...This position provides Tier I support for myColorado... ...incidents associated with IT services and applications. Provides Tier 1 support for the myColorado...
Suggested
Live in
Remote work
Focused HR Solutions, LLC
Denver, CO
3 days ago
Support Engineer- Tier 2
...We are looking for an experienced and motivated Tier 2 Technician to join our support team in Denver, Colorado. The ideal candidate will have strong technical... ...cases/tickets Assist with training other help desk technicians when needed Experience diagnosing and...
Live in
Relocation
Ergos Technology Partners SAL Offshore
Wheat Ridge, CO
2 days ago
Support Vehicle Mechanic-1
$34.85 - $40.24 per hour
...Overview Join to apply for the Support Vehicle Mechanic-1 role at RTD . This position is responsible for the preventative maintenance... ...our Employment ADA Coordinator Kris Frazier at ****@*****.***-denver.com, or the Talent Acquisition team ****@*****.***. To learn...
Hourly pay
Work experience placement
Flexible hours
Shift work
RTD
Denver, CO
4 days ago
Denver Onsite IT Support Technician
1Vision in Denver is seeking an IT Technical Support Technician to serve as the first line of on-site assistance for employees across locations. You will resolve hardware, software, and network issues in person in Denver and remotely for other sites, image and deploy devices...
Casual work
Remote work
T-Enterprises Inc
Denver, CO
2 days ago
Help Desk Analyst
...Overview: We are seeking a hands-on, detail-oriented Help Desk Analyst to join our IT support team in Denver. This role is fully on-site and involves a mix of technical... ...(valid driver’s license required). Qualifications 1–3 years of experience in a help desk or IT support...
Contract work
Local area
Brooksource
Denver, CO
3 days ago
Mac-Focused IT Support Technician (Onsite, Denver)
...SRS Acquiom Inc. in Denver, CO is seeking an IT Support Technician to join our IT Support team. The role focuses on internal desktop and cloud app support, hardware issues, and maintaining network infrastructure across office locations, with a mix of macOS and Windows...
Work at office
SRS Acquiom
Denver, CO
23 hours ago
Help Desk Analysts, and
...client has an opening for two Help Desk Analysts, and This position is 14... ...extension, and the client is in Denver, Colorado If you are... ...$22-$27w2 Description Tier I and II Customer Support job... ...range of enterprise and agency IT service offerings. Effectively...
Live in
Remote work
FHR
Denver, CO
9 hours ago
Technical Support Specialist (Tier 2/3)
...Technical Support Specialist (Tier 2/3) About Tenovi Tenovi is reimagining remote patient monitoring (RPM) through our cellular... ...contacts, and senior leaders at the healthcare organizations we serve, helping each customer feel heard, informed, and confident in Tenovi as...
Remote work
Work from home
Tenovi, an Inc. 5000 Company
Aurora, CO
3 days ago
Help Desk Specialist - Secret Cleared
$70k
...Zachary Piper Solutions is seeking a Help Desk Specialist to support a mission-critical communications support environment. This position is on-site in Denver, CO . The Help Desk Specialist will provide Tier 1 and Tier 2 technical support for deployed communication...
Flexible hours
Shift work
Night shift
Piper Companies
Centennial, CO
1 day ago
On-Site Help Desk Specialist - 24/7 Mission-Critical Ops
...Zachary Piper Solutions is seeking a Help Desk Specialist to support a mission-critical communications environment on-site in Denver, CO. The role provides Tier 1 and Tier 2 technical support for deployed systems, ensuring continuous operations for users in CUI and Secret...
Piper Companies
Centennial, CO
3 days ago
IT System/Desktop Engineer (Denver)
...Our client located in Denver is seeking an IT System / Desktop Engineer for a long-term contract position. This is a hybrid role. CANDIDATES... ...security, and workstation lifecycle management. Also, part of Tier 2 support team, this role provides support for servers,...
Long term contract
Compri Consulting
Denver, CO
3 days ago
IT Support Engineer
$62k - $67k
...Company, is a people-driven IT organization looking for... ...Jr. Systems Administrator, Tier 2 Support Engineer,... ...Experience, and Attributes ~1+ years of experience in an IT help desk, desktop support, or... ...of the top workplaces in Denver. In fact, it’s Greystone Technology...
Local area
Hub Orion
Denver, CO
3 days ago
Help Desk Specialist
$30 - $40 per hour
...Piper Solutions is seeking a Help Desk Specialist to support a mission... ...critical communications program in Denver, CO . This is an on-site... ...Desk Specialist will provide Tier 1 and Tier 2 technical support... ...administration, or a similar IT environment. Experience providing...
Shift work
Night shift
Piper Companies
Denver, CO
1 day ago
Technical Services Associate
$60k - $65k
...to automate business processes, help ensure safety and compliance,... ...following experience in a frontline or Tier 1 support functionWorking... ...A+ certification or equivalent IT knowledge is a plusPhysical Requirements... ...InsuranceRTD EcoPass for all Denver employeesTuition Reimbursement...
Temporary work
Work at office
Immediate start
3 days per week
ProCare Solutions LLC
Denver, CO
1 day ago
Lead Ground Support Equipment Technician (Denver, CO)
...to more than a single role. Whether you're supporting flights, helping customers, maintaining aircraft, leading teams or working behind... ...hybrid schedule for eligible headquarters roles based in Denver, ColoradoBusiness casual dress options for eligible corporate and...
Casual work
Local area
Afternoon shift
Frontier Group Holdings
Denver, CO
23 hours ago
Help Desk Technician
$30 per hour
...Please. Epic Placements is seeking an experienced IT Help Desk / Service Desk Analyst to support a large, enterprise healthcare environment in... ...productivity, and service metrics. What You'll Do Provide Tier 1 technical support for enterprise users across hardware,...
Permanent employment
Full time
Contract work
Local area
Remote work
Monday to Friday
Shift work
Epic Placements
Aurora, CO
23 hours ago
Senior ERP Technical Analyst - JD Edwards
...Senior ERP Technical Analyst – JD Edwards Denver, CO - Hybrid | Full-Time | Direct... ...functional analyst role, and it’s not a pure software development... ...JDE environment Helping modernize existing systems through... ...releases Providing Tier 2 application support when deeper...
Full time
Immediate start
Epic Placements
Denver, CO
4 days ago
IT Help Desk Technician I
...IT Help Desk Technician I Essential job responsibilities include but are not limited to:... ...and applications experience Required: 1-2 years' experience working in service desk... ...Business Journal Best Places to Work Denver Business Journal Best Places to Work Denver...
Temporary work
Work experience placement
Internship
Work at office
Local area
Flexible hours
IMA Financial Group
Denver, CO
23 hours ago
*Site Support Engineer - Senior (Denver)
$82k - $95k
...Focus contract. This positions will be located in Denver, CO and will be an onsite position. Responsibilities Leads IT support at the site level, handling escalated... ...in mobile device support, intricate desk-side tasks, and deployment strategies Possesses...
Contract work
Currently hiring
GovCIO
Denver, CO
-2
Help Desk Analyst
...IT Support Consultant (Remote – Denver, CO Residents Only)This role supports the Information Technology Services (ITS) team and is responsible for providing... ...equivalent professional experienceStrong background in:Help Desk / IT SupportCustomer Support & Customer ServiceActive...
Remote work
InstantServe LLC
Denver, CO
4 days ago
Software Test and Support Engineer (Denver)
...SAAS products and providing customer support. This role may involve 1-2 weeks of travel per month. Above anything else at Pattern we... ..., and a can-do attitude. Responsibilities: Customer Focus - help solidify our customer relationships by interacting with them frequently...
Remote work
Pattern
Denver, CO
23 hours ago
Technical Support Specialist - 0-5 years' experience (Denver,CO/Shelton,CT)
$70k - $105k
...coordinate with vendors when issues need to go beyond your desk. You'll join a team of experts on the tools and... ...areYou have 0–5 years of experience in technical support, help desk support, systems administration, IT, healthcare technology, or a related technical...
Casual work
Internship
Shift work
Sectra
Denver, CO
4 days ago
Mission-Critical Help Desk Specialist - Secret Clearance
...Zachary Piper Solutions is seeking a Help Desk Specialist to support defense communications and secure networks. This onsite role in Centennial, CO provides Tier 1 and Tier 2 support in a 24/7 operations environment to maintain system availability and mission readiness...
Shift work
Zachary Piper Solutions
Centennial, CO
3 days ago
Help Desk Specialist (Secret Cleare
$30 - $44 per hour
...Zachary Piper Solutions is seeking a Help Desk Specialist to support mission-critical defense communications and secure operational networks... .... This position is onsite in Centennial, CO and will provide Tier 1 and Tier 2 technical support in a 24/7 operations environment...
Hourly pay
Shift work
Zachary Piper Solutions
Centennial, CO
2 days ago
PRODUCT SUPPORT ENGINEER - ONLINE VIDEO-Denver, CO or Philadelphia, PA
$70k
Product Support Engineer - Online Video Location: Denver, CO or Philadelphia, PA Salary: $70k/yr. Position Type: Full time Interview Process: Phone Followed by F2F US Citizen, Green Card and GC EAD Job Description: Requirements: At least 5 years experience in engineering...
Full time
Work experience placement
Immediate start
Shift work
Staffing LLC
Denver, CO
1 day ago
Entry Support Mechanic
$30.7 per hour
...LLC is seeking a highly motivated BHS Entry Support Mechanic at Denver International Airport (DEN). This is a career-track opportunity,... ...future with our company, with an expected commitment of at least 1 year. The BHS Entry Support Mechanic is an entry-level position...
Hourly pay
Weekly pay
Full time
Work experience placement
Flexible hours
Shift work
JSM Airport Services, LLC
Denver, CO
13 hours ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to IT Help Desk Analyst - Tier 1 (Denver). Be the first to apply!