Client Services Representative

Batavia, IL, United States Customer Service 17.00 - 19.00 About the job Client Services Representative Experience level: Entry level Experience required: 1 Years Education level: High school or equivalent Job function: Administrative Industry: Consumer Electronics Pay rate : $17 per hour Total position: 2 Relocation assistance: No Vanco International is currently seeking an entry level, ambitious, and self-motivated Client Services Representative. Vanco is a distributor of low voltage electronics and accessories located in Batavia, IL. As a CSR, you would be responsible for providing enthusiastic assistance to vendors and end users as well as managing your own accounts and their orders. JOB TYPE: Contract role for 520 hours, close to 3 month and the probability to getting converted into a perm/full time role. ANTICIPATED START DATE: ASAP HOURS: Monday Friday, 8 am 5 pm and start at 7 AM on Fridays EXPERIENCE: Entry Level Prior customer service experience preferred. (0-5 years) DUTIES AND RESPONSIBILITIES Answer phone calls and emails with enthusiasm while maintaining high level of output with other responsibilities Assist customers with account questions or processes Create return advices for all returned items, price discrepancies, and defective items Assist with daily administrative duties Ability to research and resolve issues in a timely manner while prioritizing other duties Participates in the ongoing goal of process improvement PREFERRED SKILLS Excellent attention to detail, organizational skills, and time management skills Strong written and verbal communication, including proper grammar and punctuation Listen attentively to customers, identify needs/problems, and provide assistance Proficient in Microsoft applications, particularly MS Excel Multitask while maintaining a high level of efficiency Ability to navigate data entry system and other relevant applications Ability to work with colleagues to achieve team goals Creative problem solving REQUIRED EDUCATION Bachelors degree from a 4-year college preferred. Associates, high school diploma, or GED accepted. #J-18808-Ljbffr