Gumby's Store Manager- Wheeling

JOB DESCRIPTION Position/Job Title: Multi-Store Manager – Gumby’s/Geno’s Reports To: Corporate Office Coordinator FLSA Classification: Salaried/Exempt L AST UPDATED: August 2017 POSITION SUMMARY The Store Manager position is responsible for overseeing multiple stores. Ensuring outstanding customer service by all cashiers, ensuring cashiers are suggestive selling and display an outstanding product knowledge, merchandise is replenished on shelves and coolers and various housekeeping matters are completed. Ensures employees operate the point of sale (POS) register and other related equipment/devices and is also required to operate the Cash Kiosks and LVL Machines. The position schedules employees to cover the various shifts within operating budgets, manage attendance issues, train new hires and counsel employees on performance issues. The position completes all purchase orders and receives the merchandise utilizing the inventory control system. The position is required to ensure all cashiers tend to the needs of the LVL gamers/patrons and overall Form W-2G compliance. The position directly assists the LVL technicians by emptying the cash out of the LVL machines and obtaining the meter readings/printouts prior to the opening of the store. The position is also responsible for ensuring adherence to loss prevention policies, control and safety of company assets and all other company policy/store standards by the store employees. (The responsibilities pertaining to the LVL operations are only applicable if a Geno’s is part of the multiple stores being managed). TYPICAL SCHEDULE AND WORK LOCATION This is a full-time position and the hours of work and days will vary depending upon the store and Company needs. The scheduled hours for the work week shift will be at the minimum of 45 hours. Hours in excess of 55 hours per work week requires the authorization of their supervisor. Evening, holiday and weekend work is required and will vary based on the store(s) and Company needs. Depending on the Store’s and/or Company’s staffing needs, the position may be required to work at other location(s) in the immediate area of the assigned store. The hours scheduled to work is a function of the employees status with the Company and the needs of the store and Company. Full-time status requires the employee to work a minimum of 35 hours per week. MINIMUM REQUIRED QUALIFICATIONS High school diploma or general education degree (GED). Prior work experience in a retail setting utilizing a point of sale system. Knowledge of the structure and content of the English language including the meaning and spelling of words, and grammar. ADDITIONAL DESIRED QUALIFICATIONS Experience with Microsoft Office software products, electronic mail software and internet browser software. SUPERVISORY RESPONSIBILITY This position has supervisory responsibilities. TRAVEL This position does not require any overnight travel. Depending on the needs of the Company, travel to other Gumby’s or Geno’s stores under your direct supervision will be required. In addition, other travel requirements consist of the traveling to the bank for making deposits/obtaining change, traveling to the corporate office and/or other locations for meetings/training. PRINCIPAL DUTIES & RESPONSIBILITIES (Essential Functions) Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Responsible for overseeing all aspects of multiple stores. Responsible for ensuring outstanding customer service by ensuring a customer friendly environment, which includes greeting and acknowledging every customer, suggestive selling, maintaining an organized and clean store and that employees have a solid merchandise product knowledge. Responsible for ensuring the proper completion of all Point of Sale (POS) transactions, including the proper procedures to accept returned merchandise, void a sales transaction and the proper control of all cash, checks, coupons and credit/debit receipts at the POS register and providing correct change to the customer according to company policies and procedures. Responsible for ensuring timely safe drops, verifying acceptance of non-counterfeit money, proper acceptance of credit card/debit cards and check acceptance while running the POS register in accordance with established policies and procedures. Responsible for scheduling employees in Paycor to cover the various shifts for the store(s) within operating budgets, schedules to be prepared on a rolling 4 week basis and is required to manage/solve all attendance issues, such as call-offs, arrive early, tardy, missed punches, leave late and no shows. Ensure employees are aware of the proper policies for punching in and punching out on the time clock. Responsible for training new hires and ensuring the new hire training checklist is completed and signed by the new hire. Provide Human Resources with appropriate updates on new hires. Provide ongoing training to existing employees for all new policies and procedures. Ensuring the store “Procedures” binder is up to-date and all employees know and understand its content. Responsible to provide employee evaluations in accordance with Company guidelines and timelines. Responsible to communicate all performance issues, policy and procedure violations to their immediate supervisor and administer formal counseling forms to employees, with the exception of employee termination, which will be assisted by Corporate office. Responsible to directly assist the LVL technician by removing the cash from the LVL machines prior to opening, obtaining the appropriate meter readings/print outs, completing the “Machine Entry Authorization Log” (MEAL book) in accordance with WV Lottery memorandum/policy and verifying the cash amount removed. Responsible for ensuring LVL tickets are properly validated, waiting/serving LVL patrons, cleaning of the LVL machines in accordance with appropriate guidelines, stocking/filling the self-serve coolers in the gameroom. Responsible for ensuring the IRS Form W-2G is completed in accordance with Company guidelines and policies, including maintaining the master control log created by the Corporate office. Responsible for ensuring the end of shift and/or end of day reporting and paperwork is completed in accordance with company policies and procedures. This closing procedure to include balancing the cash drawer/till, coupons, checks, preparing cash/coin for deposit. Responsible for ensuring that merchandise on shelves/coolers is replenished in a timely manner, housekeeping matters are attended to, general maintenance and other shift duties are properly completed as assigned. Responsible for completing purchase orders and receiving merchandise utilizing the inventory control system (CATAPULT) and in accordance with policies and procedures. Responsible for ensuring timely communication of maintenance issues, incident reports, POS/other equipment issues, ATM, LVL Machines, Smart Safes, and/or Cash Kiosk issues via submitting the appropriate “form” from the Gumby’s website. Employee injuries are to be reported immediately to the Corporate office via the completion of an incident report and calling the Corporate office. Responsible to ensure cashiers provide assistance to the LVL and/or IT technicians in troubleshooting error codes and other maintenance issues in the LVL machines, credit card machines, check processing equipment, ATM’s and Cash Kiosks. Responsible to ensure timely readings and communicating the cash levels on hand in ATM’s and Cash Kiosks to the LVL technicians as requested. Responsible to ensure employees are wearing the appropriate Company uniform, as applicable and are presenting an overall professional appearance in accordance with policies and procedures. Ensure adherence to all Company policies, procedures and practices. OTHER DUTIES & RESPONSIBILITIES Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job/position. Duties, responsibilities and activities may change at any time with or without notice. PHYSICAL / ENVIRONMENTAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The position requires both close and distant vision. It requires light‑to‑moderate physical activity, including carrying, lifting or moving items such as stocking shelves, stocking coolers, and lifting/handing merchandise out a drive‑through window to customers on a regular basis. Lifting objects up to 30 pounds occurs on a regular basis, primarily related to lifting and moving cases of beer, water, soda and rock salt. The position has regular exposure to possible air contamination, such as cigarette smoke, dust, fumes, exhaust fumes from vehicles in the Drive‑Thru lane, disagreeable odors and airborne particles, while in an indoor environment with adequate ventilation. There is moderate noise exposure from LVL machines, TV, customers in the store and vehicles in the drive‑through lane. TOOLS AND EQUIPMENT USED This position routinely uses standard office equipment such as computers, calculators, phones, photocopiers/scanners, fax machines, money counters/sorters, point-of-sale register, lottery terminals, credit/debit card equipment, check acceptance equipment, electronic time card, security system keypad and filing cabinets. The position requires the ability to use a broom, vacuum sweeper, mop and bucket, snow shovel and cleaning materials to perform various housekeeping matters. The position also requires the use of a vehicle to travel to the bank to make deposits/change, visit other stores under direct supervision, and attend meetings and training. The position requires a valid driver’s license. COMPETENCIES Customer Focus Communication Proficiency Initiative Ethical Conduct Leadership Time Management An Equal Opportunity Employer: We provide equal opportunity without regard to race, color, national origin, ancestry, religion, sex, age, marital status, or disability. EOE #J-18808-Ljbffr