Phone Receptionist

Job Description

Job Description

About the Role:

Join our dynamic team at Pediatric Ophthalmology & Strabismus Inc. as a Phone Receptionist! In this vital role, you will be the first point of contact for our patients, ensuring a warm and welcoming experience while supporting our dedicated staff in delivering exceptional eye care.

Responsibilities:

• Answer incoming calls promptly and professionally, addressing patient inquiries and scheduling appointments.
• Manage patient records and maintain confidentiality in accordance with HIPAA regulations.
• Assist with verifying insurance information and processing patient intake forms.
• Coordinate communication between patients and medical staff to ensure seamless service delivery.
• Handle patient follow-up calls and appointment reminders to enhance patient engagement.
• Maintain an organized and efficient front desk area, ensuring all materials are stocked and accessible.
• Utilize electronic medical records (EMR) systems to update patient information accurately.
• Provide exceptional customer service to create a positive experience for all patients and families.

Requirements:

• High school diploma or equivalent; additional education in healthcare administration is a plus.
• Proven experience in a receptionist or administrative role, preferably in a medical setting.
• Excellent communication skills, both verbal and written, with a friendly demeanor.
• Strong organizational skills and attention to detail in a fast-paced environment.
• Familiarity with medical terminology and insurance processes is highly desirable.
• Proficient in using computer systems and software, including EMR and Microsoft Office.
• Ability to multitask and prioritize effectively while maintaining a positive attitude.
• Commitment to providing compassionate care and support to our pediatric patients.

About Us:

Pediatric Ophthalmology & Strabismus Inc. has been serving the Southwestern PA community for over a half-century, specializing in the eye care needs of children as well as adults with eye muscle conditions. Our patients and their families love us for our compassionate approach and commitment to excellence, while our employees appreciate the supportive and collaborative work environment that fosters professional growth.

Perfect For:
This role is ideal for someone looking to get their foot in the door in the healthcare industry, or for someone with front-line healthcare experience who is looking for a comfortable behind-the-scenes role with less stress.  There is an opportunity for advancement through the course of cross-training in different departments as your career advances.