Shift Manager

Shift ManagerWe are seeking a detail-oriented, reliable, experienced supervisor to join our growing team. In this position, you will play a key role in managing all aspects of our restaurant business. You will be expected to deliver a high-quality experience to our guests and motivate our staff to ensure excellent customer service. Supervisors will be responsible for maintaining quality and increasing profitability. Exceptional management skills and a strong understanding of customer service are a must.Duties and ResponsibilitiesOversee all front and back of the house restaurant operationsEnsure customer satisfaction through promoting excellent serviceRespond to customer complaints tactfully and professionallyMaintain quality control for all food servedAnalyze staff evaluations and feedback to improve the customer's experienceProject future needs for goods, kitchen supplies, and cleaning products; order accordinglyOversee health code compliance and sanitation standardsLook for ways to cut waste and decrease operational costsGenerate weekly, monthly, and annual reportsTrain new employees and provide ongoing training for all staffAttend quarterly P&L meetingsRequirements and QualificationsHigh school diploma required; associate's or bachelor's degree in Business Administration or Hospitality preferredSignificant work experience in the hospitality industry and in managementFront and back of house experience is a plusStrong working knowledge of food and beverage serviceAbility to use restaurant management softwareStrong leadership skillsDecisive and critical thinker