Business Systems Analyst

Business Systems Analyst

Reporting to the Manager, Business Systems Analysis, the incumbent Business Systems Analyst (BSA) provides systems analysis support for technology-enabled solutions serving internal business units. The BSA will work with business leaders and users, subject matter experts, project managers and IT professionals. The BSA will elicit requirements and provide clear, concise documentation, analyze systems, analyze data, troubleshoot and provide root cause analysis, and contribute to systems-related business process design and improvement.

This role will be required to be onsite and in-office a minimum of 4 days per month.

Salary: $88,775 - $103,135 per year

What We Offer

Work in a team environment

Work directly with business partners, project managers, and all levels of management. Collaborate with technical staff, architects, and vendors to analyze Business Requirements/Need. Create clear and concise Functional Specifications, supporting workflows, data analysis, etc. according to best practices

Lead requirements elicitation and apply a combination of business and technical knowledge to solve business problems with cost-effective technical solutions

Intimate knowledge of application functionality, interfaces, screens

Use creative problem-solving skills to remove barriers and effective communication skills to keep all parties informed of status

Work with end-users to develop and execute test plans to verify business systems and processes work as expected

Follow SFHP's Change Management/Release Management Policies and Procedures such as submitting appropriate change requests

Develop and recommend operational processes and/or process improvements

Advocate for business users across the organization and support the business with prioritizing their requests

Support production system incidents; troubleshoot and provide root cause analysis

Partner with Senior Business Systems Analyst on more complex efforts

Qualifications

A degree from a four-year college (e. g., BS) or equivalent work experience

Prior experience at a healthcare organization, particularly at a managed health plan

Minimum 3 years of experience as a Business Systems Analyst, Systems Analyst, Technical Analyst or comparable position in a healthcare environment

1 or more years of experience with relational databases and writing SQL queries

Intermediate experience with Microsoft Visio or comparable business process design software

Familiarity in managing requirements, test suites in Azure DevOps is helpful

Familiarity with HIPAA healthcare EDI transactions and file formats

MSOffice skills (Outlook, Word, Excel, PowerPoint)

Scrum Master Certification

Benefits

Health Benefits

Medical: You'll have a choice of medical plans, including options from Kaiser and Blue Shield of California, heavily subsidized by SFHP.

Dental: You'll have a choice of a basic dental plan or an enhanced dental plan which includes orthodontic coverage.

Vision: Employee vision care coverage is available through Vision Service Plan (VSP).

Retirement – Employer-matched CalPERS Pension and 401(a) plans, 457 Plan.

Time off – 23 days of Paid Time Off (PTO) and 13 paid holidays.

Professional development: Opportunities for tuition reimbursement, professional license/membership.

About SFHP

Established in 1997, San Francisco Health Plan (SFHP) is an award-winning, managed care health plan whose mission is to provide affordable health care coverage to the underserved low and moderate-income residents in San Francisco County. SFHP is chosen by eight out of every ten San Francisco Medi-Cal managed care enrollees and its 175,000+ members have access to a full spectrum of medical services including preventive care, specialty care, hospitalization, prescription drugs, and family planning services.

San Francisco Health Plan is proud to be an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals and in which our people processes are applied without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristics.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

San Francisco Health Plan is an E-Verify participating employer.

Hiring priority will be given to candidates residing in the San Francisco Bay Area and California.