Assistant General Manager

Assistant General Manager

Our Restaurant is a refined yet welcoming Italian restaurant where regional tradition meets contemporary execution. We are known for our handcrafted pasta, seasonal dishes, curated Italian wine list, and warm, professional service. Our team is passionate about delivering exceptional hospitality and creating memorable dining experiences.

Position Summary: We are seeking a dedicated and hospitality-driven Assistant General Manager to help lead our team and uphold the high standards our guests expect. The AGM will work closely with the General Manager and ownership to oversee day-to-day operations, support team development, and ensure an exceptional guest experience from start to finish.

Key Responsibilities:

• Lead and manage front-of-house operations during service
• Uphold and improve service standards, guest satisfaction, and hospitality culture
• Train, mentor, and motivate staff to perform at their best
• Support scheduling, labor management, and shift coverage
• Maintain a clean, organized, and professional environment at all times
• Handle guest issues with professionalism, urgency, and care
• Collaborate with BOH leadership to ensure seamless service flow
• Oversee wine, beverage, and supply inventory in coordination with GM
• Assist in financial oversight, including budgeting, COGS, and labor targets
• Act as acting GM when needed

Qualifications:

• 3+ years of management experience in a high-quality, full-service restaurant
• Passion for Italian cuisine, wine, and service excellence
• Strong leadership and team-building skills
• Excellent communication and problem-solving abilities
• High emotional intelligence and poise under pressure
• Experience with POS, inventory, and scheduling systems (e.g., Toast, SevenRooms, HotSchedules)
• Availability to work nights, weekends, and holidays

What We Offer:

• Competitive salary + performance-based bonuses
• Health benefits and paid time off
• Staff meals and dining discounts
• A supportive, growth-oriented workplace culture
• Opportunity to grow within a dynamic hospitality group

Osteria has become one of the country's most critically acclaimed Italian restaurants, earning Chef Jeff Michaud the 2010 James Beard Foundation Award for "Best Chef: Mid-Atlantic" for his work helming the kitchen.

Signature dishes include chicken liver rigatoni with cipollini onions and sage; the Lombarda pizze with baked egg, Bitto cheese, mozzarella and cotellino sausage; and the house-aged rib-eye "Fiorentina" for two. Complementing this menu is a fine selection of wine, handcrafted cocktails, and craft beer.

Classically designed to have a warm, evocative aesthetic in an industrial setting, Osteria's spacious dining room, glass-enclosed patio, and private dining rooms—including a chef's table—make it the perfect place for occasions of all scopes and sizes, whether it's a quiet night out with friends and family, or a boisterous celebration with dozens of guests.