Claims Specialist II

Handle and resolve commercial auto claims across the US while delivering exceptional customer service at scale. We partner with giants like Ube r and Amazo n to provide fair, data-backed coverage for the modern workforce. We’re 200 peopl e strong across the UK, US, and Netherlands

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Find out more about our history, values, hiring process and more here e. The r oleAs a Claim Specialist II, working with our Komodo Claims Brand you will play a crucial role in handling and resolving commercial auto claims across the United States. Joining a friendly and highly supportive team, you will focus on delivering exceptional customer service at scale and ensuring accurate, compliant claims handli ng.This role reports to a Team Leader and sits within a team of 20 specialists in the Komodo US departme nt.We have a hybrid working model. You'll work remotely, with regular training days in the Dallas office. Your working schedule will be Monday to Friday, 9:00 AM to 5:00 PM. What you'l l doCoverage Investigati ons: Handle initial coverage investigations to accurately identify claim exposu res.Liability Negotiati ons: Conduct thorough liability negotiations and set appropriate financial reser ves.Claims Process ing: Manage vehicle repairs and total losses, issue payments, assign vendors, and send necessary referr als.Policy Analy sis: Interpret policy contracts to ensure accurate and compliant claims handl ing.Advanced Claims Handl ing: Manage soft-tissue third-party injury cla ims. What we're lookin g forWe’d love to hear from you if you have……these essentials to thrive in the ntialTexas Adjuster Lic ense: You currently hold an active Texas adjuster lic ense.Claims Experi ence: Handling coverage, liability investigations, and bodily injury c laims in the personal or commercial auto space at a recognized insurance carrier to ensure foundational knowl edge.New York License Attain ment: You are able to secure an insurance license in New York within 45 days of joi ning.Adaptabi lity: Enjoy working in a fast-paced environment to effectively manage a dynamic claims vo lume.Customer Centri city: Demonstrate a proven track record of resolving customer concerns, understanding that excellent claims handling drives overall customer satisfaction and reten tion.Team Collabora tion: Understand the value of contributing to shared success and genuinely enjoy working collaboratively in a team environ ment.Career Dedica tion: Show a passion for building a long-term career in Claims, paired with a continuous thirst for knowl edge. AI in the hiring p rocessWe also use AI tools to support our hiring process — not to make decisions, but to help us run a fairer, faster process. You can read more about how we approach tha t here, including tips for how you can use AI to pr eam fitWe design this to be a two-way conversation. Come with questions — we want you to leave knowing whether this is the right move f or you. What we offerWe've also built a benefits package that invests in our people’s long-term personal and professional growth and wellbeing. Here’s a sample of what this i includes;Salary $65,000 - $68,000, depending on experience and location, plus stock options for every employee25 days of holiday (+5 days after 5 years), 5 sick days and 8 federal holidaysMedical, dental and vision health insuran ce plansLife i nsurance, short-term, and long-term disability benefits13 weeks fu lly paid parental leave for all new parents, regardless of you r gend401(k) with 4% compa ny matchCommuter BenefitsFlexible worki ng hours to fit your l ifes tyle$650 annual training a llowance & learning oppor tun iities$50 monthly w ellbeing24/7 Employee Assistance Program and mental health benefitsUn limited AI usage with Claude an d Gemini Wor king hereYou'll do well her e if you: Move through ambiguity without waiting for a perf ect brief Take ownership of outcomes, not j ust tasks Adapt quickly when priorities shift, and help others do the same Look for ways to improve how things work, not just how to comp plete them Use tools, data, and colleagues to make better decisions This probably isn't the right f it if you: Prefer clearly defined processes and a stable, slow-moving e nvironment Are most comfortable staying within the boundaries of your job d escription Find frequent context-switching draining rather than energising Inclusion and flexibilityINSHUR is committed to building a team where everyone can bring their full self to work. We follow a structured hiring process and train our interview teams to support fairness and r educe bias.We welcome applications from people of all backgrounds. We do not discriminate on the basis of race, colour, religion, gender identity or expression, sexual orientation, national origin, disabili ty, or age.This role is advertised as full-time. We're open to discussing part-time, job-sharing, or other flexible arrangements for the ri ght person.If you need any adjustments during the process, let us know and we'll do our best to accommodate. #J-18808-Ljbffr Komodo Claims