Contact (Call) Center Representative

Contact (Call) Center Representative

Job Category: Call Center

Full-Time

On-site

Lake Forest - Corporate Office 300 N Field Drive Lake Forest, IL 60045, USA

Description

At Consumers Credit Union, we're not just "The People in Your Corner," we're a certified Great Place to Work! We're currently looking for our newest group of Contact (Call) Center Representatives! No late evenings, Saturdays, Sundays or major holidays required. The Contact Center is the hub of a lot of activity, so you'll get exposure to operations across the company. There is a well-established career path, or you can use the Rep position as a stepping stone to opportunities in other departments!

We're looking for individuals who are passionate and energetic about providing amazing customer service. Be a first point of contact for our members and provide information about accounts, loans, online banking and more. You'll deliver excellent service and ensure each and every member has a positive interaction. This is a fast-paced position - no day is ever the same! You will be onboarded through a structured training program and will have opportunities for rewards, recognition and advancement.

Schedule:

• Ability to work Monday - Friday: 8AM - 6:15PM
• NO late evenings, Saturdays, Sundays or major holidays!
• Full time schedule / 40 hrs/week

Location:

• For onboarding and training, you'll start onsite at our corporate office in Lake Forest. As long as performance expectations are being met, you'll have the opportunity at a later time to consider a fully remote, fully onsite, or hybrid schedule (including onsite days at our corporate office in Lake Forest). Onsite schedules will be based at our corporate office in Lake Forest, IL.
• Workstations are also available at our Contact Center in Aurora, IL. While all training takes place in Lake Forest, employees who prefer or are closer to Aurora may have the option to work from that location after training.
• Local Northern IL/Southeastern WI candidates only!

Main Responsibilities:

• Assist members over the phone regarding questions they have about Credit Union products and services
• Provide prompt, positive and informative service to our members
• Meet or exceed individual service and productivity goals by delivering a great customer experience, following the interaction review guidelines, and creating a one-stop resolution
• Utilize multiple sources and modes of communication to retain and apply organizational updates, promotions, and product, service, policy, and procedural changes
• Communicate with other CCU departments to solve member inquiries and issues quickly and effectively

Qualifications:

• HS diploma or equivalent
• 1+ year of work experience. Customer service, retail, call center, hospitality, sales, banking/financial or related is preferred
• High proficiency and comfort level with computer systems/software applications
• Professional verbal and written communication skills
• Bi-lingual Spanish preferred
• Enjoy working in a fast-paced environment where accuracy is required
• Self-directed and independent worker
• Thrive on being helpful, positive, acting with integrity, and embracing inclusion and diversity

Compensation:

The salary range for this role is $16.67- $25.01 per hour. This role is eligible for an annual bonus opportunity. A specific salary offer considers factors including but not limited to skill sets, experience and training, licensure and certifications, and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the salary range and compensation decisions are dependent on the facts and circumstances of each case.

Consumers Credit Union provides eligible employees an opportunity to participate in our medical (High Deductible, HMO and PPO), dental, vision, spending accounts, short-term disability, long-term disability, life insurance and other plans effective date of hire. You will be eligible to participate in the 401(k) savings plan at any time. You will be automatically enrolled in the pension plan following six months of employment and 1,000 hours of service and reaching age 20.

About CCU:

Founded in 1930 and headquartered in Lake Forest, IL, Consumers Credit Union (CCU) has $4.4 billion in assets and serves more than 280,000 members, making it one of the largest credit unions in the state. CCU believes that nobody needs banks on every corner, but everyone needs people who are in their corner. To learn more, visit myconsumers.org

Equal Opportunity Employer:

CCU complies with the requirements and spirit of the law in the implementation of all facets of equal opportunity in employment. There will be no discrimination on the basis of race, ancestry, color, religion, sex, sexual orientation, gender identity, marital status, pregnancy, age, national origin, citizenship, disability, genetic information, military status (including unfavorable discharge from the military), criminal or arrest history (unless job related), crime victim status, or any other protected characteristic in the recruitment, selection, training, utilization, promotion, termination, or any other employment actions or term and condition of employment. CCU complies with applicable state and local laws governing non-discrimination in employment in every location in which CCU has facilities.

We are committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If reasonable accommodation is needed to participate in the job application or interview process, please contact our Human Resources team at: View email address on click.appcast.io or View phone number on click.appcast.io.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.