Spa Concierge - PT

Job Description

Job Description

Description:

Southall is a premier destination bringing nature, produce and people together in a powerful and unique way. 

The Spa Concierge at Southall is responsible for the reception area of the spa. Duties include the greeting of all guests, answering phone calls, booking all appointments, assisting guests with questions regarding spa services and products, checking the guest into the computer system and charging for services performed. Occasionally assists the Spa Attendant with transitional cleansing of locker room and relaxation area as needed. 

Responsibilities  

• Be on time for shift and maintain consistent, regular attendance record 
• Maintain personal appearance and grooming standards consistent with Southall standards 
• Properly open and close spa each day according to Standard Operating Procedures 
• Maintain a clean, safe, fully stocked and well-organized work area 
• Accurately book, change and cancel spa appointments 
• Be knowledgeable of all the services we offer and accurately describe them to our guests 
• Acknowledge and greet everyone who enters and leaves spa facilities 
• Ensure that the check-in and payment process is handled in accordance with company policy by processing cash, credit card and credit transactions accurately thus protecting the company’s assets 
• Maintain a Spa Desk bank 
• Provide detailed descriptions of spa treatments, packages, services, facility features and hours of operation 
• Handle guests’ questions and concerns promptly, professionally and courteously 
• Resolve guest complaints in a manner which promotes positive outcome 
• Utilize spa computers with skill and proficiency and document guest information in electronic record as directed 
• Answer the phone promptly and use the guest’s name throughout the phone conversation 
• Work cooperatively and professionally with all departments 
• Attend regular meetings as directed by the Spa Director and Spa Manager 
• Perform other related duties as assigned by the Spa Manager 
• Oversee and maintain the cleanliness and neatness of the front desk and spa facilities 
• Conduct tours of the facility as requested 
• Promote positive guest relations by providing prompt, courteous and efficient service 
• Work diligently to support Southall philosophy throughout property 
• Cultivate and maintain staff morale 
• Comply with all departmental and company policies 
• Maintain confidentiality of all Southall proprietary information 
• Maintain accurate property information through daily use of email and other forms of communication 
• Provide our guests with a 5-star experience 
• Perform additional duties and projects as assigned by Southall Leadership

• Must be detail-oriented and have ability to multi-task 
• Must have enthusiasm and possess excellent customer service skills 
• Excellent communication, listening and computer skills 
• The ability to work in a high-volume, busy service environment while maintaining composure and focus on the guest 
• Must be a team player 
• Preferred experience in a luxury resort, exclusive club or high-end spa setting 
• High School diploma or equivalent 
• Previous experience in a service-oriented role 
• Strong organizational skills with attention to detail 
• Elegant verbal and written communication style 
• Proficiency in using booking systems and Microsoft office software 
• Friendly, approachable demeanor with a genuine passion for wellness and hospitality 
• Ability to work flexible hours, including weekends and holidays, to meet the needs of our guests 

Our Benefits  

• Competitive compensation package
• Generous paid time off accruals
• 401k and company match
• Weekly pay
• Free weekly outdoor activities and wellness classes
• 30% internal discounts
• Fresh and free daily meal
• Bountiful internal growth opportunities

Our Team  

Assembled intentionally with dynamic expertise, the Southall team is offered the unique opportunity to learn humbly with, and from, each other. We invest in a growth mindset and take it upon ourselves to strengthen our knowledge and grit daily. We honor the cycles of nature, get our hands dirty and taste the earth’s bounty in an effort to connect with the land. 

We plan with purpose, seeing past the present day and seeking to consider the planet with each step. We embrace a blend of ancient techniques and modern technologies in our practice of sustainability. We celebrate ingenuity and resourcefulness and approach our roles through the eyes of an entrepreneur, looking beyond our respective corners to the big picture. 

Acting with intention, we approach each day with gratitude for the opportunity to serve our guests and each other. A humble holder of our Michelin Key, our team strives to provide a level of luxury that feels effortless and sincere, infusing wellness at every turn. The Southall team cares for our visitors with the same caliber of kindness and respect as we care for the humans that work alongside us. 

Southall Farm and Inn is committed to a diverse and inclusive workplace. Southall provides equal employment opportunities to applicants and employees and does not discriminate on the basis of age, race, color, ancestry, religion, sex, sexual orientation, gender identity or expression, transgender, national origin, status as a protected veteran, disability or any other classification protected by law. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.