Inside Sales / Customer Support Representative

Job Description

Job Description

Position Overview

We're seeking a detail-oriented and customer-focused Inside Sales / Customer Support Representative to join their growing team. This position plays a key role in supporting the sales process by preparing quotations, processing customer orders, maintaining pricing information, and delivering exceptional customer service throughout the order lifecycle.

This is an excellent opportunity for someone who enjoys working in a fast-paced environment, has strong organizational skills, and is looking to build a long-term career with opportunities for professional growth.

Key Responsibilities

• Prepare customer quotations and pricing using internal systems and Microsoft Excel.
• Process customer orders accurately and ensure timely order fulfillment.
• Support the sales team by maintaining pricing information, reviewing sales documentation, and preparing customer proposals.
• Communicate with customers via phone and email regarding quotations, order status, deliveries, shipping, and general account inquiries.
• Coordinate with internal departments to ensure accurate and timely processing of customer requests.
• Maintain customer records and sales activity within CRM and ERP systems.
• Assist with inventory verification, reporting, and documentation.
• Resolve customer issues professionally while providing outstanding service.
• Maintain accurate records and ensure data integrity across multiple systems.
• Learn company products and processes through internal training and ongoing development.
• Contribute to a collaborative team environment while managing multiple priorities.

Qualifications

• 1-3 years of experience in inside sales, customer service, sales support, account coordination, or a similar role.
• Experience preparing quotations, processing orders, or supporting a sales team is highly preferred.
• Strong customer service and communication skills.
• Excellent attention to detail with strong organizational and data entry abilities.
• Proficiency with Microsoft Excel.
• Experience using CRM software (Salesforce or similar) is preferred.
• Experience working with ERP systems is a plus.
• Ability to prioritize multiple tasks while maintaining accuracy.
• Self-motivated with a willingness to learn new products and processes.