Senior Network Technician

Orlando, United States | Posted on 04/30/2026 We are seeking a Senior Network Technician to join our team! You will help support and maintain the company network infrastructure. Five years or more of experience as a Network Technician with at least a CCNA or CCNP. Performs identified Move/Add/Change (MAC) activity to include all required network modifications both physical and logical. May include moving/adding connection in network closet and terminating port connections at the end location (desk/office/conference room, etc.). May include necessary changes within the switch to accommodate port activation. Perform as first responder to ITSM and ServiceNow problem tickets, including customer contact, problem identification, research, taking corrective action, acquiring additional support, documentation, and problem closeout. Support other network personnel as required with installation/modification of network infrastructure and components. Support during off‑hours and weekends may be required for maintenance windows and break/fix. Monitors, controls, and isolates problems in a data communications network. Monitors all network activity. Activates/deactivates network lines according to established schedules. May perform first and/or second‑level problem determination; first level is help desk. Interfaces with users and/or network vendors. Sets up and tests a variety of systems and hardware components prior to field deployment. Analyzes failed equipment according to established methods or procedures and determines whether equipment is repairable in‑house or must be returned to the vendor for repair. Performs standard repairs and tests of components that can be repaired in‑house. Tests incoming repaired items from vendor to ensure that repairs were properly done. Ensures compliance with standard IT security rules and regulations. Requirements Primary Skills Physically install network assets (switches, routers, firewalls, network tools and testing devices) in network closets and data center network cabinets. Logically configure network switches and tools/testing devices. Complete patching of circuits into switches. Perform network closet clean‑up, switch port optimization, and survey work as needed. Monitor and take appropriate action from network alerts generated from management tools. Perform advanced Cisco switch configuration from command line layer 2 and layer 3, involving expert knowledge of the Cisco IOS in an enterprise environment: HSRP, RPVST, EIGRP, BPDUs, VLANs, trunks, and VTP. Requires at least 3 years of hands‑on experience. Advanced troubleshooting of complex switching problems for spanning tree, VLANs, ether‑channel and layer 3 routing protocols (OSPF, EIGRP, BGP). Work with facilities for new build‑outs of office spaces and new sites for network cabling (fiber, copper, power, cabinets, racks, and data closets). Work on budgeting, pricing out quotes and comparing quotes from cabling/electrical vendors. Involves interacting with customers and vendors on a daily basis. Over 3 years of working experience with Cisco wireless support of WAPs and WLCs in lightweight mode running multiple SSIDs and WLANs. Advanced knowledge of single‑mode, multimode fiber, copper Cat 6 and other Layer 1 cabling troubleshooting including use of TDR and Fluke testers. Additional Skills & Experience Administer ITSM/ServiceNow network ticket queue. Respond, update, and close Remedy incident tickets (break‑fix and service requests). Support network break‑fix actions to restore service to customers, meeting network SLA and performance measurements. Provide customer interface communication skills, taking initial Tier‑1 calls from customers and/or help desk. Administer network asset tool to help assist in data integrity. Administer network drawings and documentation tools. Support after‑hour network change control maintenance windows as needed. Assist with other network personnel to maintain well‑organized network equipment storage areas. Assist with network equipment RMA activities as needed. Update and maintain AutoCAD and Visio drawings. Retirement Plan (401(k), with matching) Life Insurance Plan Paid Time Off (PTO) Short‑Term & Long‑Term Disability Internet & Phone Allowance (for applicable roles) Wellness Resources (EAP) Pet Insurance Work‑Life balance Flexible Hours Full‑Time Permanent Positions We are committed to fostering a diverse, inclusive, and innovative workplace where different perspectives lead to better IT solutions. As an Equal Opportunity Employer, we welcome applicants from all backgrounds and are dedicated to creating an inclusive environment. #J-18808-Ljbffr