Field Service Technician

Job Title: Field Services Technician I

Hourly/Salary Compensation Range: $25–30/hr (Depending on Experience)

Contract Length: July 6-Dec 31

Location: Primary: Kadlec Regional Medical Center – Richland, WA

Secondary: Providence St. Mary Medical Center – Walla Walla, WA

Approximately 80% Richland / 20% Walla Walla

Hours: Monday – Friday, Standard Business Hours (40 hrs/week)

Client Overview:

Our client is a large healthcare organization seeking a Field Services Technician I to support end-user technology operations across multiple hospital locations in Eastern Washington. This individual will serve as a hands-on onsite resource responsible for desktop support, break/fix activities, device deployments, and general IT support functions that keep day-to-day operations running smoothly.

Job Description:

The Field Services Technician I will provide onsite support for caregivers, clinicians, and administrative staff across hospital environments. This role will focus on resolving technical issues, supporting workstation and device deployments, performing break/fix activities, and assisting with desktop-related projects as needed.

The ideal candidate will have strong customer service skills, a willingness to learn, and experience supporting Windows-based environments. Previous healthcare experience is not required.

Responsibilities include:

• Provide onsite desktop and end-user support
• Troubleshoot hardware, software, printer, peripheral, and connectivity issues
• Respond to and document incidents and service requests through the ticketing system
• Perform break/fix support for desktops, laptops, mobile devices, and peripherals
• Deploy, install, configure, and replace end-user equipment
• Support workstation moves, adds, and changes
• Assist with desktop team initiatives and project-based work
• Maintain accurate documentation and asset records
• Deliver exceptional customer service to both clinical and non-clinical users

Skill Set Requirements:

• 1+ years of desktop support, help desk, field services, or related IT support experience
• Experience troubleshooting Windows operating systems and standard desktop applications
• Familiarity with hardware deployment, device setup, and break/fix support
• Experience working within a ticketing system
• Strong customer service and communication skills
• Ability to work independently in an onsite support environment
• Reliable transportation and willingness to travel between Richland and Walla Walla as needed

Nice to Haves:

• Previous healthcare or hospital IT experience
• Experience with Active Directory and Microsoft 365
• PC imaging and deployment experience
• Asset management experience
• CompTIA A+ or similar technical certification

Education/Certification(s)/License(s):

• High School Diploma or GED required
• Associate's Degree in Information Technology or related field preferred
• CompTIA A+, Google IT Support, or equivalent certifications preferred
• Valid driver's license and reliable transportation required