Assistant Director - Office of Information Technology

Description:

Meaningful work * service oriented and respectful work environment * work-life balance * telework opportunities * generous leave, including paid FML * more paid holidays than the federal government, including Christmas week off * free parking as well as free transportation to/from Ballston metro * paid lunch breaks * professional development tuition assistance * tuition assistance for your children enrolled in our diocesan schools after 1 year of employment * medical, dental, vision, life, disability, 403(b) and retirement plans.

Salary range: $135K to $155K

Please include a brief cover letter with resume.

POSITION SUMMARY:

The Office of Information Technology is responsible for selecting, deploying and supporting software, hardware and telecommunication resources for the 400+ staff members and 200 volunteers of the Central Administrative Offices (CAO) of the Catholic Diocese of Arlington (CDA), the Arlington Catholic Herald (ACH), and the Catholic Charities of the Diocese of Arlington (CCDA) to utilize in fulfilling their mission within the Diocese.

The Information Technology Office is a group of generalists divided into network and application services teams that collaborate on delivering services and projects. The Network Services team is primarily focused on the infrastructure, security and productivity software for the three entities. The network is a two-domain environment with a single AD forest and includes 15 remote Catholic Charities Offices (CC) using point-to-point VPN.

The Assistant Director is a hands-on technical leadership and management position with supervisory responsibilities. This position is responsible for ensuring that the Diocese's network, telecommunications, infrastructure, and security environments are reliable, secure, available, and aligned with organizational needs. The purpose of the role is to provide direct oversight of day-to-day network operations while also guiding infrastructure strategy, security planning, disaster recovery readiness, technology budgeting, and continuous improvement initiatives for the CAO and CCDA entities. The Assistant Director works in collaboration with the Director to develop policies, plans, and operational standards; supervise and support assigned technical staff; and serve as the final escalation point for complex network, infrastructure, and security issues. In the absence of the Director, this position provides departmental oversight to maintain continuity of IT operations and staff direction.

PRINCIPAL DUTIES:

IT Operations

• Direct the day-to-day operational activities of the Information Technology Office.
• Oversee the service delivery across infrastructure, cybersecurity, applications, cloud services, telecommunications, and end-user support.
• Monitor service levels and operational performance to ensure technology systems remain secure, available, and reliable.
• Lead incident response and service restoration efforts during significant technology outages.

Infrastructure Oversight

• Oversee administration of network, server, storage, cloud, identity management, telecommunications, and endpoint environments.
• Ensure enterprise systems maintain required levels of uptime, capacity, security and redundancy.
• Serve as the highest level technical escalation point for complex infrastructure and security issues.
• Oversee network infrastructure technology configuration, documentation and change management processes.
• Evaluate emerging technologies and recommend improvements to infrastructure architecture and operational efficiency.

Cybersecurity & Risk Management

• Assist the Director in establishing and maintaining the cybersecurity program.
• Oversee implementation and monitoring of security controls, security awareness training and vulnerability management activities.
• Lead security incident response, investigations, remediation plans and post-incident reviews.
• Ensure compliance with organization policies, regulatory requirements, and cybersecurity best practices.
• Collaborate with the Director and external cybersecurity firms, managed security service providers (MSSPs), auditors, and technology vendors to plan and execute periodic security assessments, vulnerability scans, penetration tests, and compliance reviews of both internal and externally facing systems; evaluate findings, prioritize remediation efforts based on risk, coordinate corrective actions with IT staff and vendors, and validate that identified vulnerabilities are resolved in a timely manner.
• Manage and administer the disaster recovery program for the CAO including maintaining a current disaster recovery plan, establishing RTO and RPO levels for critical and operational systems in line with organizational requirements, identifying and researching DR technologies and managed services to support business needs.
• Coordinate disaster recovery testing, staff training, and corrective action planning; lead tabletop exercises and recovery test scenarios to validate readiness and identify improvements.
• Review monthly backup testing results to confirm backup systems are functioning properly, identify issues, and coordinate corrective action as needed.

Project and Portfolio Management

• Manage Infrastructure and operational technology projects from planning through implementation.
• Coordinate internal resources, consultants, vendors, and stakeholders to ensure successful project delivery.
• Monitor project schedules, budgets, risks, and milestones.

Budget and Vendor Management

• Assist the Director in preparing and managing the departmental operating and capital budgets.
• Evaluate technology expenditures and recommend cost-effective solutions.
• Manage vendor relationships, contracts, maintenance agreements, and service-level expectations for all network components.
• Participate in procurement and technology acquisition activities.

Team Leadership and Personnel Management

• Lead and supervise assigned IT personnel through coaching, mentoring, performance management, and development.
• Support recruitment, onboarding, team engagement, and retention.
• Establish performance expectations and conduct performance evaluations.
• Promote cross-training and knowledge sharing across all functional areas within the network service team.

In the absence of the Director of Information Technology:

• Assumes operational leadership of the department.
• Serves as the primary technology representative to executive leadership.
• Coordinates responses to major incidents, outages, and cybersecurity events.

Other duties as assigned.

RESPONSIBILITIES AND AUTHORITY:

• Supervision Received
• Exercises significant discretion with minimal direction from the Director, Information Technology.

• Management

• Positions supervised: Network Services Team

• Physical Demands/Working Environment
• While performing the duties of this job, the incumbent is required to have ordinary ambulatory skills sufficient to visit other locations; ability to stand, walk, stoop, kneel, crouch and manipulate (lift, carry, move) light to medium weight of 10 - 50 pounds.
• Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read.
• Frequently required to sit, hear, talk and use repetitive motions of the hands/wrists.
• Work performed in and out of the office setting.
• Occasional evening and/or weekend work is required.
• Work performed in an individual, well-lighted office. The noise level is usually low. The space is wheelchair accessible.

QUALIFICATIONS:

Knowledge/Skills:

• Intermediate to advanced knowledge of:
• Windows Server 2016, 2019, 2022, and 2025
• Windows Failover Clustering
• Microsoft Azure
• Windows 11
• Active Directory and Identity Management
• Microsoft Entra ID
• Exchange Online
• Microsoft 365
• Network architecture and administration
• Cybersecurity technologies and practices
• Backup and disaster recovery solutions
• Endpoint management platforms
• Project management methodologies
• Must have excellent verbal and written communication skills.
• Ability to plan, organize, prioritize and manage multiple tasks and to work independently and with minimum supervision
• Demonstrated ability to be self-motivated and an effective player/coach

Education: Bachelor's degree in Information Technology, Computer Science, Information Systems, Cybersecurity, Business Administration, or related field.

Preferred Certifications: CISSP, CCNP, Azure Administrator, Microsoft Certified Solutions Expert, CAPM or PMP, ITIL v4 Foundations

Years and Types of Experience:

• Minimum of 8-10 years of progressively responsible information technology experience.
• Minimum of 3 years of supervisory or management experience.
• Demonstrated experience supporting enterprise environments of 400+ users.
• Experience managing infrastructure, cybersecurity and help desk.

We thank all applicants in advance for their interest in working for the Catholic Diocese of Arlington, however, only those selected for an interview will be contacted.