Operations Manager

Reports To: Executive Director Location: Gary, IN Status: Full-Time | Exempt Ministry/Organization: Sojourner Truth House, Gary, IN Position Summary: The Operations Manager is a mission-driven leader responsible for overseeing the day-to-day operations of the ministry, ensuring the alignment of internal processes with the organization's values and mission. This role supports the work of faith-filled service, social justice, and outreach to marginalized communities by strengthening systems, improving organizational efficiency, and stewarding resources with integrity and compassion. Key Responsibilities: 1. Operational Leadership Oversee and improve organizational systems and procedures (administration, HR, finance, facilities, IT). Ensure compliance with relevant policies, legal requirements, and best practices. Develop and maintain operational plans that support ministry goals. Collaborate with the Executive Director and Finance team to manage budgeting, reporting, and resource allocation. Monitor expenses and contribute to financial sustainability and transparency. 3. Human Resources & Team Support Support hiring, onboarding, and staff development. Foster a positive, mission-aligned work culture rooted in dignity, respect, and collaboration. Assist with scheduling, personnel documentation, and performance management processes. Oversee and direct supervision of all staff with the exception of the Community/Volunteer Services Supervisor, Lead Maintenance Technician, and the Executive Assistant. In the absence of the Executive Director, assume supervision of all staff, 4. Program & Ministry Support Provide logistical and administrative support to program areas (e.g., community outreach, education, advocacy). Ensure that internal systems empower ministry teams to serve effectively and compassionately. 5. Facilities & Resource Management Oversee facilities operations, vendor relations, and safety protocols. Manage inventory and technology resources to ensure smooth day-to-day functioning. 6. Faith-Inspired Leadership Model values of justice, humility, and faith in service. Ensure that operational decisions reflect the legacy and mission of Saint Katharina Kasper and Sojourner Truth: uplifting the most marginalized with faith, hope, and practical support. Qualifications: Commitment to the mission and spiritual values of the ministry. Master’s degree in nonprofit management, business administration, or a related field (or equivalent experience). Minimum 3-5 years of experience in operations or administration, ideally in a nonprofit or faith-based setting. Strong organizational and problem-solving skills. Excellent interpersonal and communication abilities. Proficiency in project management tools, databases, and office software. Capacity to lead with compassion, discretion, and cultural humility Preferred Skills and Experience: Experience working in ministries or organizations focused on social justice, poverty, or marginalized populations, including unsheltered populations Working Conditions: Based in a ministry office with occasional travel to program sites or events. Occasional evening or weekend hours may be required. Our Commitment: This ministry is committed to creating a just and inclusive environment. We welcome candidates from all backgrounds who share our mission and values, and we strive to reflect the diverse communities we serve. #J-18808-Ljbffr