Senior Console Operator

Senior Console Operator

Location: Alpharetta Duration: 12 months Pay Rate: $30/hr

Job Duties

• The Senior Console Operator monitors and responds to events on consoles and troubleshoots and resolves mainframe and production control incidents.
• He/She responds to incoming calls from Information Services (I.S.) Help Desk representatives and support teams to assist with resolving incidents and events.
• This position implements standard procedures and manages incidents in the production environment.
• He/She maintains knowledge of critical applications and error recovery procedures.
• This position supports daily operational procedures to maintain 24x7 environment service levels.
• He/She interprets computer generated messages, determines appropriate actions, and follows standard procedures.
• He/She implements production system schedules changes to successfully complete and adhere to the change control guidelines.
• This position delivers internal and external customer support and interacts with vendors to resolve issues.
• The position does not require traveling in personal vehicle.
• No traveling in personal vehicle is not required nor allowed. Monitors the production environment for alerts.
• Provides Incident Support, including communications, trending and tracking. Documents incidents with appropriate level of detail in trouble ticketing system. Interacts with I.S. Teams and Infrastructure Vendors.
• Supports Troubleshooting and Analysis of production incidents. Administers and Supports Basic change control.
• Works under general supervision and selects from written instructions and established procedures to accomplish assigned tasks.
• Routine and regular contact with employees within and outside of work unit requiring explanation, discussion and interpretation.
• Customer oriented.

Job Requirements

• Bachelor's in Computer Science or the equivalent preferred
• The Sr. Console Operator must be well organized and task oriented with effective written and verbal communications skills.
• Zone of Separation Environment (Z/OS) Beginner Data Communications, DB2 Data Sharing, Tivoli Intermediate Level Proficiency with Transmission Control Protocol/Internet Protocol (TCP/IP), Time Sharing Option (TSO), Multiple Virtual Storage (MVS)/ Job Control Language (JCL), Multiple Virtual Storage (MVS)/Virtual Telecommunications Access Method (VTAM) Intermediate WebSphere Intermediate Technical Knowledge of Hardware & Software Intermediate/Advanced Microsoft Office (Word, Excel, Access and PowerPoint)