Customer Relations Representative - State Farm Agent Team Member

Customer Relations Representative Service & In-Book Sales

Deliver Exceptional Service. Grow Your Career. Earn More Through In-Book Sales.

Are you a service-focused professional who genuinely enjoys helping peoplebut also thrives when you can uncover needs and offer valuable solutions? The Kim Varnadore State Farm Agency is seeking a

Customer Relations Representative

who can provide outstanding support to clients while confidently identifying and closing

in-book sales opportunities

within our existing customer accounts.This is a fully licensed position (Property & Casualty and Life & Health). Candidates not yet licensed must be willing to obtain both licenseswith full support and guidance from our team.

Role Description

As a Customer Relations Representative, you'll serve as a trusted connection point for our clientsresolving concerns, assisting with policy needs, and ensuring a seamless experience. At the same time, you'll play a key role in agency growth by recognizing opportunities for clients to enhance their protection and recommending additional products during everyday service interactions.

Key Responsibilities

Deliver Outstanding Service

Handle inquiries, resolve client issues, and consistently provide an exceptional customer experience.

Drive Retention & Sales Growth

Identify in-book sales opportunities, assist with coverage upgrades, and recommend additional policies that add value for existing clients.

Stay Organized & Accurate

Maintain up-to-date client records, process changes efficiently, and ensure follow-through on all service requests.

Collaborate for Success

Work closely with the agency team to ensure smooth operations and contribute to shared sales and service goals.

Qualifications

• Strong communication, listening, and problem-solving skills
• A service-first attitude with the confidence to pivot into sales conversations
• Customer service experience preferred; sales experience a plus
• Ability to remain calm, professional, and efficient in a fast-paced environment
• Active P&C and Life & Health licenses, or willingness to obtain with agency support

Why Join Kim Varnadore State Farm?

• Competitive base pay plus bonus opportunities tied to in-book sales
• Full licensing support and paid training for qualified candidates
• Opportunities for growth into advanced customer service, account management, or sales roles
• A positive, team-oriented environment where your efforts are recognized and valued
• The chance to make a genuine impact by helping clients feel protected and supported

If you're a service-focused professional with a strong work ethic and a natural ability to spot sales opportunities,

apply today

to join the Kim Varnadore State Farm Agencywhere exceptional service and career growth go hand-in-hand. Compensation $50,000.00 - $70,000.00 per year