Continuous Improvement Analyst

About The Role:The successful Continuous Improvement Analyst provides high value service to internal and external clients in an environment that promotes Baird’s culture and the Operations mission and values statement by researching, resolving and responding to daily end user questions received via phone or email. They will support teams as the subject matter expert on regulations and policies with a thorough understanding of end-to-end processes. Working with project delivery teams, this associate will identify problem areas backed by documented metrics and analysis and collaborate on appropriate solutions.The Impact You'll Make:Client Service:Provide technical support and client service via phone and email to our associates in various business unitsServe as first point of contact for situations within our branch network and OperationsResearch, troubleshoot and resolve moderate complexity technical issues received via phone calls and emailsAssist with key system administration including user setup, role and permission setup and error log monitoringQuality Assurance:Assist with manual tests plans for workflow solutionsProject Execution:Analyze existing automated processes; work with stakeholders to solve process issues, possibly leveraging automation tools with the guidance of othersDevelop minor adjustments to electronic forms and processes solutions with the guidance of othersUpdate business process documentation, such as user guides, training materials, process models using Business Process Model and Notation (BPMN) and decision models using Decision Model and Notation (DMN) with the guidance of othersRelationship Building:Develop partnerships with team, functional peers, sponsors, and multiple stakeholdersTailor communication appropriately for technical and non-technical audiences with some assistanceAbility to work with a variety of teams and leaders, proving your ability to be flexible and highly adaptableWhat You'll Bring To Baird:Bachelor’s degree required or equivalent combination of education and relevant experienceBBA/BS in Management Information Systems, Information Technology Management, Computer Science, Business Administration or Finance is preferred1-3 years of relevant support or client service experience in an enterprise, internship or academic environmentBasic analytical skills with the ability to perform complex problem solvingExcellent interpersonal, negotiation and influencing skills leading to trusting relationships with peers, business partners and their leadership teamDemonstrated relationship builder; able to establish both internal and external working relationships in order to identify and implement strategies for business growthAble to implement change effectively and collaboratively in a team environment and with associates at all levels and in all areas of the firmStrong computer skills, with experience in Microsoft Word, Excel, PowerPoint, Project, SharePoint and VisioUnderstanding of web-based software applications, technologies and architecture including basic knowledge of IT infrastructure#LI-CM1Baird is committed to diversity and provides employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, citizenship, national origin, age, disability, military service, veteran status, sexual orientation, gender identity or expression, genetic information, or any other status protected by law.SummaryLocation: WI-MilwaukeeType: Full time