FTTH Installer

Fiber Optic Installation Technician

We are seeking a skilled, professional Fiber Optic Installation Technician with prior experience in FTTH, telecommunications, cable, satellite, or low-voltage installation. The ideal candidate brings hands-on fiber installation and troubleshooting expertise, strong customer-service skills, and the ability to work independently across multiple jobs per day.

Key Responsibilities

• Install fiber-optic service at residential and commercial customer locations.
• Run fiber from terminals, pedestals, handholes, poles, or other network connection points to customer premises.
• Install and route interior/exterior fiber cabling, including drilling through walls when required.
• Install fiber drops, NIDs/enclosures, ONTs, routers, and other customer-premise equipment.
• Perform fiber terminations, connector installation, and splicing as needed.
• Test optical signal levels using optical power meters, OTDRs, light sources, and visual fault locators.
• Verify installations meet required specifications and activate internet or related services.
• Configure routers, Wi-Fi equipment, and confirm proper connectivity.
• Troubleshoot fiber, equipment, Wi-Fi, and general connectivity issues.
• Educate customers on installed equipment, services, and basic operation.
• Maintain a clean, professional work area during and after installation.
• Document completed work, equipment used, test results, and installation details.
• Capture required photographs and complete electronic work orders.
• Maintain company tools, testing equipment, vehicles, and inventory.
• Follow all company, customer, OSHA, and job-site safety requirements.
• Communicate with supervisors and dispatch regarding job status, issues, damages, or additional work needed.

Required Skills & Qualifications

• Previous FTTH, telecom, cable, satellite, or low-voltage installation experience preferred.
• Fiber optic installation and troubleshooting experience strongly preferred.
• Ability to use fiber testing equipment (optical power meters, visual fault locators, etc.).
• Ability to safely operate drills, hand tools, ladders, and installation equipment.
• Basic understanding of home networking, routers, Wi-Fi, and Ethernet.
• Strong customer-service skills and professional appearance.
• Ability to work independently and manage multiple jobs daily.
• Valid driver's license and acceptable driving record.
• Ability to pass background checks and drug screenings when required.
• Must possess a truck, basic hand tools, and a ladder.
• General liability and workmanship comp insurance required.
• Splicer lease available if needed.

Preferred Attributes

• Strong problem-solving and troubleshooting ability.
• Clear communication skills with customers, supervisors, and dispatch.
• Organized, detail-oriented, and consistent with documentation.
• Commitment to safety, quality, and customer satisfaction.