Patient Care Coordinator

Job Description

Job Description

Help People Reconnect to the Moments That Matter

At Miracle-Ear, we believe hearing care is about more than technology — it’s about people, relationships, and restoring connection to life’s most meaningful moments.

For over 75 years , Miracle-Ear has helped more than 50 million people rediscover the joy of hearing. Our mission is simple:

We care for every patient with Honesty, Integrity, and Compassion while delivering the highest quality hearing healthcare possible.

We are looking for a service-driven, organized, and people-focused professional to join our team as a Patient Care Coordinator .

This role is ideal for someone who thrives on helping others, enjoys building relationships, and takes pride in creating an exceptional patient experience.

As the first person our patients interact with , you play a critical role in shaping their entire experience with our clinic.

Why This Role Matters

Many of our patients come to us after struggling with hearing loss for years. Some are nervous. Some are frustrated. Some are simply hoping for a better solution.

Your ability to welcome them, guide them, and support them through their visit can truly change someone’s life.

The right person for this role understands that great customer service is not just about answering phones—it’s about making people feel valued, heard, and cared for.

What You’ll Do

Create Exceptional Patient Experiences

• Serve as the first point of contact for patients both in person and on the phone.
• Welcome every patient with professionalism, warmth, and genuine care.
• Set expectations for appointments and guide patients through their visit.
• Resolve patient questions or concerns with empathy and confidence.

Manage the Patient Journey

• Schedule and confirm appointments through inbound and outbound calls.
• Ensure patients stay engaged in their hearing care journey.
• Communicate important patient information to the Hearing Care Professional.

Support Clinic Operations

• Collect and record patient payments.
• Maintain accurate patient records and database information.
• Assist with hearing aid maintenance, cleaning, and minor troubleshooting.

Support Growth & Community Engagement

• Assist with office promotions, marketing initiatives, and social media engagement.
• Help educate patients about hearing care accessories and services.
• Contribute to the positive culture and success of the clinic.

The Type of Person Who Thrives in This Role

The best Front Desk Associates in our organization share a few common traits:

✔ They genuinely enjoy helping people
✔ They stay organized and proactive in a fast-paced environment
✔ They communicate clearly and confidently
✔ They bring positive energy to the workplace
✔ They take pride in delivering exceptional service

If you naturally create positive experiences for others, this could be a perfect fit.

Experience That Helps You Succeed

We welcome candidates who have experience in roles such as:

• Front Desk Receptionist
• Medical Receptionist
• Patient Care Coordinator
• Office Administrator
• Customer Service Specialist
• Clinic Coordinator
• Hospitality or Service Industry Roles

Why Join Our Team

At Miracle-Ear, you’ll experience the entrepreneurial spirit of a local clinic combined with the support and technology of a global leader.

With over 1,500 locations across the United States , Miracle-Ear combines the personal care of a local business with the resources, training, and technology of a global leader.

We are proud to be part of Amplifon , the world’s leading hearing care retailer.

We invest in our team members with training, mentorship, and opportunities for growth , because we believe great employees build great patient experiences.

Through the Miracle-Ear Foundation , we also give back to the communities we serve by helping provide hearing care to those in need.

Our Core Values

Our culture is built on four principles that guide every patient interaction:

Honesty – We build trust through transparency.
Integrity – We do what is right for every patient.
Compassion – We treat people with empathy and care.
Excellence – We strive to deliver the highest level of hearing healthcare.

A Career That Makes a Difference

If you’re looking for a job where you can make a real impact in people’s lives while growing professionally , we would love to meet you.

Join our team and help people rediscover the joy of hearing.

Requirements

• 2+ years of customer service experience
• Comfortable with inbound and outbound phone calls
• Strong phone etiquette and appointment scheduling skills
• Computer literacy and accurate record documentation
• Detail-oriented with strong organizational skills
• Positive attitude and professional demeanor
• Sales-minded and comfortable discussing services and accessories

Benefits

Pay: $17–$21 per hour, plus commission

Schedule (Great Work-Life Balance): Mon-Thurs 8am – 5pm, Fri 8am – 3pm

Benefits

• Medical Insurance
• Retirement Options
• Paid Time Off
• Paid Holidays
• Ongoing professional training
• Career growth opportunities

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If selected for an interview, please advise our Human Resources team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.