Game Guide
The Escape Game
We are located in River North! Copy & paste the link below to learn more about our company and the open position!
Game Guides set the tone for the entire experience by delivering an upbeat, conversational introduction to groups of 2-12 guests, and they connect with guests of all ages to make their visit as fun and memorable as possible. During gameplay, Game Guides use TEG's software to monitor team progress and ensure every single guest enjoys their experience. After the game, Game Guides celebrate with guests and reset game components accurately and efficiently. HOW GAME GUIDES SERVE OUR GUESTS AND OUR TEAM
• Embodying our mission, vision, and values during every shift
• Leading groups of 2-12 in fun, friendly conversation
• Collecting information and making meaningful connections with guests
• Enthusiastically explaining TEG games and products
• Using Game Guide software to monitor games and assist guests
• Using HMI (Human-Machine Interface) to operate our games
• Giving a recap of the experience in the outro
• Ensuring operational excellence on shift by:
• Ensuring game components function properly
• Using setup sheets to accurately reset games
• Cleaning games and TEG's facility
• Being timely and exemplifying excellent time management skills in order to stay on schedule for the games assigned
• Restocking inventory
• Completing necessary reports
• Immediately and graciously resolving service failures
• Ensuring each guest has a five-star experience and leaves happy REQUIREMENTS
• Flexible availability. This role works nights, weekends, and/or holidays.
• Must be able to handle physical activity as it relates to the job, such as deep cleaning, painting, standing, crawling, bending, lifting 30-40 lbs, and minor game repairs.
• Must be able to use small tools and strong magnets when resetting our games.
• Quickly resetting numerous locks, drawers, shelves, and game components within specific time frames outlined in training.
• Excellent communication skills when speaking with our guests.
• Align with TEG's Uniform Standards. BENEFITS FOR FULL TIME TEAM MEMBERS
- 401(k)
- 401(k) matching
- Health Insurance
- Employee discount
- Vision insurance
- Dental insurance
- Flexible spending account
- Life insurance
- Flexible schedule
Vacancy posted 3 days ago
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