Valet/Parking Supervisor

Valet/Parking Supervisor Location: US-LA-New Orleans, Westin New Orleans. Overview The Valet Supervisor is responsible for overseeing the Valet Attendants and Overnight Valet, supervising the daily operation of Parking/Valet, managing motor vehicles, limousines, and motor coaches, and ensuring Highgate standards are upheld every day. Location Situated at the end of famed Canal Street, The Westin New Orleans offers stunning views of the Mississippi River and the French Quarter. Guests are just steps from the Shops at Canal Place, Harrah's Casino, and a short walk to Bourbon Street and the Ernest N. Morial Convention Center. Responsibilities Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Maintain a warm and friendly demeanor at all times. Maintain regular attendance in compliance with Highgate standards. Maintain high standards of personal appearance and grooming, including proper uniform and nametag. Comply at all times with Highgate standards and regulations to encourage safe and efficient hotel operations. Respond to all guest requests, problems, complaints, and/or accidents presented through reservations, comment cards, letters, and/or phone calls in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction. Motivate, coach, counsel and discipline all Uniformed Services personnel according to Highgate SOPs. Prepare and conduct interviews and follow hiring procedures according to Highgate SOPs. Develop employee morale and ensure training of Valet personnel. Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments. Understand hospitality terms. Prepare employee schedule according to business forecast, payroll budget guidelines and productivity requirements. Ensure staff greet and welcome all guests in accordance with Highgate SOPs. Coordinate manifest arrival and departure patterns with large groups. Coordinate luggage holding areas and bag pushes and pulls with clients. Inspect all areas of the department to meet cleanliness and safety standards. Maintain extensive files on all area restaurants, attractions, theaters, shopping centers, sporting events, baby-sitting services, health clubs, maps, etc. Maintain concierge materials in a professional and organized manner. Attend monthly all-employee team meetings and any other functions required by management. Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employees. Maintain and monitor "Lost and Found" procedures and policies according to Highgate standards. Establish and maintain key control system. Ensure participation within the department for monthly Highgate team meetings. Qualifications High School Diploma required. At least two years of related supervisory experience preferred. Proficient in Windows company-approved spreadsheets and word processing. Valid driver's license from the applicable state. #J-18808-Ljbffr Highgate Hotels, LP