Switchboard Operator II Full Time

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To effectively handle all communications via telephone and in person, from patients and or staff to the appropriate department or person in a professional, friendly and efficient manner.

• Answer inbound calls to the hospital as well as internal calls in a pleasant, professional and prompt manner.

• Routes calls to the appropriate party promptly and politely.

• Announce overhead pages in accordance to the JSH guidelines.

• Responds promptly to alarms and alerts according to policy while remaining calm.

• Provides accurate and timely information, as appropriate, regarding patients, departments, offices and services to inquiring customers.

• Maintains records (on call lists, census lists, pager list, etc.) completely and accurately.

• Call on call members as defined in JSH guidelines.

• Maintains current knowledge about events and organization of JSH in order to answer visitor questions.

• Maintains confidentiality of all protected health information.

• Maintains current operational knowledge of the computer system and equipment in relation to the PBX functions.

• Index all scanned documents to the appropriate patient account with a specific focus on accuracy and thoroughness.

• Receive, alphabetize and open Accounts Payable invoices within 24-48 hours of receipt.

• Receive, process, and log all Certified Mail to include outgoing documents from Case Management and incoming documents.

• Process all patient refund checks and prepare for mailing.

• Meter all outgoing mail for the facility and place incoming mail in appropriate interdepartmental mailboxes. Transport all outgoing, metered mail via personal vehicle.

• Adheres to policies and procedures as required by Jennie Stuart Medical Center.

• Participates in and attend meetings and training as required.

Required Skills

• High School graduate or GED required.

• Computer classes preferred.

Required Experience

• Reception and/or switchboard experience preferred.

• Ability to handle stressful situations with good judgement in reference to customer concerns.

• Good verbal and written communication skills, including professional telephone etiquette.

• Good organization and time management skills.

Job Type: Full-time