Director of Practice Plan Operations

Director of Practice Plan Operations – UBMD Pediatrics

Full-Time | Onsite

Practice: UBMD Pediatrics
Work Location: In person

Position Summary

The Director of Practice Plan Operations provides operational strategic leadership for the clinical practice operations of UBMD Pediatrics. This position serves as a key business and operational partner to the Executive Vice Chair and senior leadership, translating organizational strategy into effective operating plans, performance expectations, and sustainable business processes.

The Director of Practice Plan Operations is responsible for optimizing the operational, financial, and administrative performance of the practice while supporting the delivery of high‑quality, accessible, patient‑centered pediatric care. The position provides oversight and coordination across practice locations, clinical programs, and administrative functions, with a focus on standardization, accountability, performance improvement, resource optimization, and organizational growth. Working in close partnership with the Department Chair, Division Chiefs, clinical leadership, practice managers, finance, information technology, and other administrative stakeholders, the Clinical Practice Operations Executive Director identifies opportunities to improve access, productivity, patient and employee experience, financial performance, and operational effectiveness.

The position serves as a central operational resource for UBMD Pediatrics and is expected to bring a data‑driven, business‑oriented approach to practice management, strategic initiatives, and organizational decision‑making.

Key Responsibilities

Strategic Practice Operations & Leadership

• Oversee practice operations across UBMD Pediatrics locations and ensure alignment with organizational goals.
• Standardize workflows, improve efficiency, and address operational challenges.
• Advise executive leadership on practice performance, resources, and growth opportunities.
• Partner with physicians, clinical leaders, managers, and administrative teams to support organizational priorities and improve collaboration.

Business Performance & Financial Management

• Monitor key performance indicators, financial results, productivity, budgets, and resource utilization.
• Prepare reports and dashboards to support leadership decision-making.
• Identify opportunities to improve efficiency, manage costs, and support financial sustainability.

Strategic Initiatives & Project Management

• Lead organizational projects and initiatives from planning through implementation.
• Coordinate cross‑functional teams, establish timelines, monitor progress, and report outcomes to leadership.
• Support organizational changes, new workflows, and operational improvements.

Patient Access & Experience

• Partner with the Manager of UBMDP Ambulatory Clinical Affairs to improve scheduling, referrals, clinic capacity, and patient flow.
• Use operational data to identify opportunities to improve patient access and the patient and family experience.

Workforce & Organizational Effectiveness

• Evaluate staffing models, workloads, and operational needs to align resources with practice demands.
• Provide guidance to managers and staff while promoting accountability, communication, and teamwork.

Quality, Compliance & Technology

• Ensure operational practices support patient safety, quality care, and regulatory compliance.
• Identify operational risks and support audits, corrective actions, and process improvements.
• Collaborate with clinical, administrative, and IT teams to optimize electronic health records, scheduling systems, and other operational technologies.

Executive Reporting & Communication

• Prepare reports, presentations, and recommendations for executive leadership.
• Communicate operational performance, trends, risks, and improvement opportunities to support strategic decisions.

Essential Skills & Qualifications

• Demonstrated understanding of healthcare practice operations, preferably within a multi‑specialty physician practice, ambulatory care, or academic medical environment.
• Demonstrated ability to lead complex healthcare operations and translate strategic priorities into measurable operational results.
• Strong business acumen with the ability to understand the relationship among clinical operations, financial performance, workforce utilization, patient access, productivity, and organizational strategy.
• Strong analytical and problem‑solving capabilities, including the ability to interpret complex operational and financial data and translate findings into actionable recommendations.
• Strong project management and organizational skills, with the ability to manage multiple priorities and initiatives simultaneously.
• Demonstrated ability to evaluate workflows, identify operational challenges, and implement sustainable process improvements.
• Strong understanding of patient access, clinical scheduling, staffing, productivity, and ambulatory practice operations.
• Ability to analyze and interpret operational, financial, clinical, and performance data and translate findings into actionable recommendations.
• Excellent written, verbal, presentation, and interpersonal communication skills.
• Ability to build relationships and effectively collaborate with physicians, clinical leaders, administrators, managers, staff, and other stakeholders.
• Demonstrated ability to lead change and influence outcomes across functions and organizational levels.
• Working knowledge of healthcare regulatory, compliance, quality, and patient safety considerations.
• Strong judgment and ability to appropriately manage confidential and sensitive information.
• Proficiency with Microsoft Office and/or Google Workspace; experience with electronic health records, data visualization, practice management, and reporting tools preferred.

Qualifications

Education

• Bachelor's degree in Business Administration, Healthcare Administration, Public Health, Health Services Administration, or a related field required.
• Master's degree in Healthcare Administration, Business Administration, Public Health, or a related discipline, preferred.

Experience

• Typically requires 5–10 years of progressive experience in healthcare operations, physician practice management, ambulatory operations, healthcare administration, or a related field.
• Demonstrated experience managing or supporting operations in a complex healthcare environment.
• Experience leading operational improvement initiatives and managing cross‑functional projects.
• Demonstrated experience working collaboratively with physicians, clinical leaders, administrative leaders, and senior executives.
• Experience with operational and financial analysis, staffing and resource planning, process improvement, and performance measurement preferred.
• Experience in pediatric healthcare, ambulatory care, academic medicine, multi‑specialty physician practices, or faculty practice management strongly preferred.
• Previous management or leadership experience with responsibility for practice operations, teams, programs, or multiple clinical locations preferred

Benefits

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Paid time off

Why you’ll Love Working Here

• Be part of a team: We are dedicated to providing exceptional care and fostering a supportive, collaborative work environment.
• Make a difference: You'll play a vital role in shaping patient experiences and supporting their health journey.
• Work‑life balance: Enjoy a generous PTO plan, no weekends or holidays, Flexible hours and pre‑scheduled hybrid work options.
• Competitive benefits: Includes medical, dental, vision, 401(k) with employer contribution, paid time off, parking allowance and more.
  
• Supportive Environment: Collaborative work environment with opportunities for professional growth.

About UBMD Pediatrics

UBMD Pediatrics is one of 18 practice plans within UBMD Physicians’ Group, the single largest medical group in Western New York. We provide premier health care to infants, children, adolescents and adults. In addition to primary care pediatrics, we have 18 pediatric subspecialties. Our physicians make up the academic teaching faculty within the Department of Pediatrics at the Jacobs School of Medicine and Biomedical Sciences at the University of Buffalo and at Golisano Children’s Hospital. For more information regarding UBMD Pediatrics, please visit Home | UBMD Physicians' Group.

UBMD Pediatrics is an Equal Employment Opportunity (EEO) employer.