Program Specialist

Overview Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI Platform® provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, how they work, with the resources they have. The result is a government workforce that is exponentially more creative and productive. For more information, visit Responsibilities As a Program Specialist, you will act as a model of customer service excellence to all organizational staff members as part of DISA’s Command, Control, Communications, and Computers Enterprise Directorate (C4E) J6 Service Delivery contract. You will be responsible for facilitating the onboarding and offboarding of contract personnel, managing program documentation, governance compliance, and operational coordination in support of the DISA C4E J6 Service Delivery contract. Facilitate and track the onboarding and offboarding of all contract personnel. Manage program documentation, meeting coordination, and reporting activities, ensuring accuracy, timeliness, and alignment with contractual and organizational requirements. Support governance and compliance tracking for contract deliverables and internal process adherence. Leverage ServiceNow and Remedy ticketing systems to manage documentation, track workflows, and ensure accurate and timely ticket processing. Coordinate and facilitate meetings with senior leadership and internal/external stakeholders; prepare and distribute meeting minutes and recordings. Support monthly personnel accountability drills, deliverables, and In-Progress Reviews (IPRs) with government stakeholders. Support procurement activities, including creating and processing purchase requests in OnBase, ServiceNow and Unanet; monitor item receipt to invoice payments in CostPoint. Administer deployment documentation including Letters of Authorization via the SPOT (Synchronized Predeployment and Operational Tracker) system. Track and report compliance with DoD 8570 requirements and corporate training obligations. Support internal audits including ISO and CMMI. Maintain accurate and up-to-date personnel rosters, manage secure file storage protocols, and administer SharePoint content to ensure information accessibility and integrity. Support contract transitions, CLINs, and timecard management; provide reporting and project support to project managers as assigned. Support the development and submission of contract deliverables including Weekly Status Reports, IPR materials, and action item tracking in accordance with PWS requirements. Qualifications Requirements: Shall possess a Secret security clearance. Strong customer service orientation. Proven analytical and problem‑solving abilities. Ability to effectively prioritize and execute tasks in a high‑pressure environment. Good written, oral, and interpersonal communication skills. Ability to conduct research into PC and software issues and products as required. Ability to present ideas in business‑friendly and user‑friendly language. Highly self‑motivated and directed. Keen attention to detail. Team‑oriented and skilled in working within a collaborative environment. Education and Experience: Associate’s degree or equivalent (High School Diploma and 2 years of experience). Experience supporting a DoD or J6 customer is a plus. Physical Requirements Sitting for long periods. Standing for long periods. Ambulate throughout an office. About Empower AI All hiring and promotion decisions at Empower AI are based on merit to bring the best talent available to contribute to our firm’s overall success. It is the policy of Empower AI not to discriminate against any applicant for employment, or employee because of age, color, sex, disability, national origin, race, religion, or veteran status. Empower AI is a VEVRAA Federal Contractor. #J-18808-Ljbffr