Director, Infrastructure

Overview This is a hybrid role. 2 days remote (Monday, Friday) and 3 days onsite (Tuesday-Thursday). The Director, IT Infrastructure is accountable for the strategy, reliability, and continuous improvement of the company’s enterprise technology services, including infrastructure engineering, cloud platforms, and operational governance. This role leads multiple technical and service delivery teams and serves as the primary owner of core IT operations that enable business continuity and teammate productivity across all locations. The Director balances long-term modernization initiatives with day-to-day operational excellence, ensuring systems are secure, resilient, scalable, and aligned with business growth. The position partners closely with Security, Applications, Finance, and Audit to manage risk, maintain regulatory compliance, and deliver a stable and high-quality technology experience for the organization. Who we are: At CubeSmart, we’re intentional about culture. You can experience it everywhere from our mission statement of “genuine care” to our “It’s What’s Inside That Counts” tagline to calling each other “teammates” rather than employees. This spirit fosters a fun and collaborative environment that has resulted in our rapid growth and being recognized amongst the top in our industry. CubeSmart’s award-winning team is made up of people who genuinely care. Teammates care about our customers and the life events and/or business needs they are facing. Teammates are passionate, responsible and understanding. The CubeSmart team is made up of people who have a can-do attitude, are committed to their own success and the success of the company, and lead by example. If this sounds like a team and culture that matches your personal values and motivations, we want to hear from you. Responsibilities Infrastructure Strategy & Architecture Define and execute the multi-year roadmap for infrastructure and operations services Lead hybrid cloud strategy across Azure, AWS, and Microsoft 365 Establish standards for availability, scalability, resiliency, automation, and cost optimization Drive lifecycle planning for compute, storage, networking, identity, and endpoint platforms Evaluate new technologies and vendors to modernize and simplify the environment Align infrastructure investments to business priorities and growth plans Infrastructure & Platform Operations Own availability, performance, and security of: Data centers and hosted environments Cloud infrastructure (Azure, AWS, Microsoft 365) Core enterprise systems and identity services Backup, disaster recovery, and business continuity platforms Endpoint/device management platforms Ensure SLAs and operational targets are consistently achieved Lead incident, change, and problem management practices Oversee monitoring, alerting, and operational health reporting Provide senior-level technical escalation and decision-making Reliability Engineering & Service Excellence Promote reliability-focused practices, including monitoring, observability, automation, and root cause analysis Oversee Site Reliability Engineering (SRE) functions to improve system stability and performance Reduce recurring incidents and operational risk through proactive improvements Champion operational maturity and continuous service improvement Risk, Security & Compliance Partner with Information Security and Audit to maintain effective IT governance and controls Support SOX and PCI compliance across infrastructure and operational systems Ensure appropriate access management, logging, backup, and recovery standards Participate in audits, assessments, and remediation efforts Maintain documentation and processes to support regulatory requirements Leadership & Organizational Development Lead managers and technical teams across infrastructure engineering, support services, and telecommunications Set priorities, capacity plans, and performance expectations Coach and develop leaders and senior engineers Foster a culture of accountability, service excellence, and continuous improvement Financial & Vendor Management Own infrastructure and operations budgets and forecasting Manage vendor relationships, contracts, and renewals Negotiate hardware, cloud, telecom, and services agreements Balance cost optimization with performance and reliability needs Stakeholder Partnership Serve as the primary technology operations leader for business stakeholders Translate business requirements into scalable and reliable solutions Communicate risks, performance, and strategy to senior leadership Collaborate cross-functionally with Security, Applications, Finance, and Workplace teams Scope of Ownership Hybrid cloud platforms (Azure, AWS, Microsoft 365) On-prem data centers and core infrastructure Backup and disaster recovery Endpoint and device management ITSM platforms and operational tooling Compliance and operational controls (SOX/PCI) Multiple teams including managers, engineers, and support staff Qualifications Required 10+ years progressive IT infrastructure or operations experience 5+ years people leadership experience Experience leading both engineering and support functions Strong knowledge of both cloud platforms and enterprise infrastructure Experience managing budgets, vendors, and contracts Experience supporting SOX/PCI or similar compliance frameworks Excellent communication and stakeholder management skills Preferred Microsoft cloud technologies (Azure, Intune, Microsoft 365) AWS cloud platform experience Experience leading or overseeing Site Reliability Engineering (SRE) or reliability practices ITIL or service management frameworks Telecommunications/VoIP/UCaaS experience Multi-site or distributed workforce support experience #LI-MT1 #J-18808-Ljbffr