Supply Chain Management Operations Analyst

Department: Supply Chain Management

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:

As a Supply Chain Management Operations Analyst supporting the Center of Excellence (COE) Team, you'll help deliver, support, and enhance the technology solutions that power Supply Chain Management operations across Southwest. You'll provide Level 1 and Level 2 support for Source-to-Pay (S2P) platforms including Coupa, Ironclad, and SAP, while partnering with Customers to troubleshoot issues, respond to inquiries, and drive continuous system improvements. You'll lead and support enhancements, perform system administration activities, manage technical and functional documentation, coordinate data and information requirements, and help ensure projects and technology initiatives are delivered on time and aligned with business needs.

Additional Details

• The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX Headquarters facility during business hours.

• U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.

We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.

Responsibilities

• Create content and conducts training to help lead resolution of customer service issues by explaining logic, processes, and procedures

• Mentor both SCM Team Members and end users on functionality and capabilities of SCM Source-To-Pay systems

• Partner with the Technology Team members, on behalf of the SCM Business, to provide advice and leads focused SCM projects including process improvement or Source-To-Pay system enhancements

• Perform operational change activities, including user acceptance testing; execution and analysis; documentation; post implementation monitoring and support

• Identify and implement Source-To-Pay initiatives or projects that reduce costs and promote efficiencies, and improve Customer value

• Maintain working knowledge of administrative functions of all SCM Systems and performs systems administration activities and supports projects as a subject matter expert with an understanding of the system functionality

• Proactively collaborates with Internal Customers to assess pain points and develop solutions to improve capabilities

• Drive change management to increase purchase order spend and minimize non-PO activity

• Experiment to find new solutions & identifies and creates the processes necessary to complete low-complex tasks including system improvements

• Supports projects as a subject matter expert with an understanding of the implications of the system functionality

• Provide support in-person, via telephone or email messaging to all end users of Supply Chain Management systems and processes and enters tickets into issue tracking tool

• Support Sarbanes Oxley initiatives through routine control checks

• May perform other job duties as directed by Employee’s Leaders

Knowledge, Skills and Abilities

• Knowledge of S2P Enterprise systems and third party application development platforms with integrations or dependencies on both existing and planned SCM systems, policies and procedures to automate business solutions

• Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources

• Knowledge of administrative and clerical procedures and systems such as Microsoft products, managing files and records, designing forms, and other office procedures and terminology

• Knowledge of principles and processes for providing Customer and personal services including Customer needs assessment, meeting quality standards for services, and evaluation of Customer satisfaction

• Skilled in understanding the implications of new information for both current and future problem-solving and decision-making

• Skilled in collecting, organizing, visualizing, and assimilating data including turning raw data into meaningful information using data-oriented programming languages and visualization software

• Skilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems

• Ability to tell when something is wrong or is likely to go wrong, which does not involve solving the problem, only recognizing there is a problem

• Expresses ideas as well as business and/or technical requirements clearly and concisely in writing using appropriate levels of summary and synthesis.

• Ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events)

Education

• Required: High School Diploma or GED

• Required: Bachelor's Degree

Experience

• Intermediate-level experience, fully functioning broad knowledge in:

  • Procurement, strategic sourcing, and/or enterprise systems administration

  • Leading small-scale systems or process enhancement projects

• Preferred: Project management experience

• Preferred: Source-to-pay functional knowledge

• Preferred: Coupa experience

• Preferred: SAP experience

• Preferred: Ironclad experience

Licensing/Certification

Physical Abilities

• Ability to perform work duties from limited space work station/desk/office area for extended periods of time

• Ability to communicate and interact with others in the English language to meet the demands of the job

• Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job

Other Qualifications

• Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines.

• Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986.

• Must be at least 18 years of age.

• Must be able to comply with Company attendance standards as described in established guidelines.

• Must meet confidentiality expectations as to confidential, proprietary, and sensitive Company information.

• Travel: Less than 5%

Pay & Benefits

• Competitive market salary from $77,200.00 per year to $85,800.00 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the Company.

Benefits you’ll love:

• Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)

• Southwest will help fund your Retirement Savings Plan, which includes a dollarfor-dollar 401(k) Company match contribution of up to 9.3% of your eligible earnings**

• Potential for annual profit-sharing contribution in the Southwest Retirement Savings Plan—when Southwest profits, you profit***

• Competitive health insurance for you and your eligible dependents

• Southwest offers health plan coverage options that start from the very first day of employment. You'll have 30 days to select and enroll in your health plan, and coverage will be retroactively available to your first day of employment.

• Explore more benefits you’ll love:

*Pay amount doesn’t guarantee employment for any particular period.
**401(k) Company match contributions are subject to the plan’s vesting schedule. Match contributions may vary based on the position.
*** Profit-sharing contributions are subject to the Retirement Savings Plan vesting schedule and are made at the discretion of the Company.

Southwest Airlines is an Equal Opportunity Employer.
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