Remote Call Center Mentor & Escalations Lead
RemX Speciality Staffing
New York, NY
- Remote job
RemX Speciality Staffing is seeking a Remote Call Center Liaison to oversee daily call center performance. In this full-time role, you will mentor frontline agents, manage escalations, and track team-wide trends from a remote setting. You will monitor attendance, identify-at-risk agents, and collaborate with the team to discuss KPI monitoring and risk escalation. The position requires reliable internet, quiet workspace, and the ability to work 8 AM–10 PM EST, Monday–Friday. #J-18808-Ljbffr RemX Speciality Staffing
Vacancy posted 2 days ago
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