Housekeeping Coordinator

Housekeeping Coordinator at The Abbey Resort BASIC FUNCTION: The Housekeeping Coordinator is to act as a mediator between the Front Office, Sales and Conference Planning in regard to all group bookings and conventions. Represent the Housekeeping Department when dealing with guests and when attending property meeting. This position works closely with the Director of Rooms, Rooms Operations Manager and Housekeeping Managers. The Housekeeping Coordinator acts as the main point of contact in the Housekeeping Operation. This role assigns rooms to Room Attendants, dispatches Houseman and Runners, administrative duties as assigned, and supports the overall day-to-day efficiency of the Housekeeping Operation. They must also be knowledgeable of the HOST computer system, HotSOS/REX, Hotel Effectiveness and basic office computer systems.. At all times, the Housekeeping Coordinator is expected to be attentive to our Guests' needs, making them feel comfortable, important and that all of their reservation needs will be taken care of. QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE High School Graduate or Equivalent. One-Year Housekeeping or other Rooms operational departments, experience preferred. Well versed in Microsoft Office programs including Outlook, Word and Excel. Knowledge of Basic Computer Programs, previous experience with Springer-Miller/HOST and HotSOS/Rex preferred. This role has direct contact with employees and guests and as such good communication skills are a necessity. Fluency in English is required for this location. Bilingual in Spanish preferred. ESSENTIAL FUNCTIONS: Communicate guest requests to team members via HotSOS to ensure guest satisfaction. Monitor HotSOS for timely completion of all guest requests and non-guest requests. Monitor Hotsos/REX to ensure room attendants and supervisors are turning rooms to clean status in a timely manner. Report the pacing of the team periodically to Housekeeping Managers. Re-deploy staff as needed to assist in timely cleaning of the rooms. Monitor out of order rooms and coordinate with Engineering on return dates. Prioritize rooms that are on the queue from the HOST system into HotSOS/REX. Organize the Housekeeping office, ensure files are updated, make photocopies, word processing and other administrative tasks. Maintain key and cellular device inventory to ensure all section keys/master keys are accounted for; any missing keys must be reported to most Housekeeping Manager and the Rooms Operations Manager immediately. Assist in deploying the Housekeeping team in the morning by issuing keys. Devices, and housemen assignments. Maintain lost and found website including entering inventory, replying to guest inquiries, shipping items back to the guest. Run detail arrivals report and ensure any housekeeping requests are entered into HotSOS or place on the room attendants board as a note. Data entry of contract hours, departure cleans, stay-over cleans, and DNDs into Hotel Effectiveness. The ability to participate in regular staff meetings to keep employees informed of hotel policies and changes and ways to increase guest satisfaction and service standards. Looking at staff levels for the next 3 days and inform the Housekeeping Managers of any staff changes needed. MARGINAL FUNCTIONS: Required to perform other tasks and duties as assigned. At times aid as a Housekeeping Supervisor, Room Attendant, or Houseperson Scheduled hours may vary on business needs and may or may not include holidays, weekends, various shifts, overtime, or reduced hours. ENVIRONMENT: Indoor office setting with a desk, file cabinets, computers, and telephones and with brightly lit florescent overhead lights. Comfortable ventilation with little circulation of air. Benefit Enrollment, PTO Accrual, and Paid Holidays from Day 1 | 401k with Company Match from Day 30 | Complementary Meal with Every Shift The Friendliest Resort in Lake Geneva is growing our team! Explore everything a career in hospitality has to offer when you join the team at The Abbey Resort. We aim to hire individuals who are ready and committed to a "Can Do" Attitude by creating memorable experiences in the lives of all we serve. As part of the Abbey Resort family, you will have the opportunity to join an incredibly talented team with great benefits and opportunities for growth and advancement both in our resort and at our sister properties worldwide. Employee discounts on property and at other First Hospitality properties Guest room discounts for friends and family Free meals with every shift On the job training Welcoming and supportive global network Medical, dental, and life insurance, 401K and more for full-time employees Dental, Vision, and Teladoc benefits for part-time employees #J-18808-Ljbffr