Immigration Sales Consultant - Bilingual

Job Description

Job Description

Salary: $23-27/hr DOE

We're Not a Typical Law Firm

Since 2015, Lincoln-Goldfinch Law has helped thousands of immigrant families navigate one of the most complex systems in the world, and we've built a team that genuinely cares about every single one of them. We're 110 people strong, award-winning, and growing fast. Our clients come to us during some of the most critical moments of their lives. That responsibility shapes everything about how we work.

We're a team that shows up for each other. "That's not my job" doesn't exist here. When something needs to get done, we step up. We celebrate wins together, work through challenges together, and hold ourselves to a high standard, not because we have to, but because we believe our clients deserve nothing less.

If that sounds like your kind of place, keep reading.

The role:

The Sales Consultant is responsible for guiding qualified leads through in-depth 1:1 consultations via phone, and/or video call, identifying their needs, and presenting the best service options to convert them into clients. This role requires strong sales acumen, empathy, and critical thinking to build trust, handle objections, and ensure a smooth onboarding process.

Operating in a fast-paced environment, the Sales Consultant must effectively track their consultations, update client records in the lead management system, and follow up on previous consultations to drive conversions. They will also handle contract creation and process initial payments using the firm's payment platform.

The ideal person has a strong background in service-based sales within the legal industry, and possesses the adaptability and patience required for hour-long client discussions.

Position Responsibilities :

1. Conduct one-on-one consultations with potential clients via phone, Zoom, or in person, guiding them through available legal service options.
2. Utilize a consultative sales approach to address client concerns and provide tailored solutions.
3. Accurately document all consultation details in the lead management system.
4. Create and present contracts, ensuring transparency in pricing and service details.
5. Process initial payments using the firms payment platform.
6. Maintain an organized schedule and ensure all assigned consultations are completed.
7. Follow up with leads who have previously consulted but have not yet signed a contract.
8. Work closely with the Sales Manager to optimize lead conversion strategies.
9. Stay updated on the firms service offerings and legal industry trends.
10. Maintain professionalism, patience, and empathy during lengthy consultations.

Mandatory Requirements:

1. Fully bilingual (English/Spanish)
2. Experience in Immigration Law. If no immigration background, proven closing experience selling or handling legal services is required
3. Strong sales and closing skills
4. Comfortable being on the phone and/or video for long calls (45 min to 1 hr meetings)
5. Professional, confident, and empathetic communicator
   
6. High School diploma or equivalent.
7. Bachelors degree preferred but not required.

Schedule:

• 40 hours per week, 5 days a week.
• Monday to Fridays from 9 am to 5:30 pm CST and Saturdays from 9 am to 3 pm CST
• Sunday and 1 weekday off (2 days off)
• Weekend coverage is required (Saturday only).
  

Qualifications

1. Proven sales experience in a law firm, ideally within US immigration.
2. 1-2 years of immigration law experience is required.
3. Experience working with CRM or lead management software.
4. Strong communication and interpersonal skills.
5. High emotional intelligence and ability to build client trust.
6. Critical thinking and problem-solving skills.
7. Ability to manage lengthy client discussions with patience and professionalism.
8. Tech-savvy with proficiency in CRM, lead management, and payment processing software.
9. Strong organizational skills and attention to detail.
10. Ability to work in a fast-paced, high-volume environment.
    

Physical Requirements:

This role may require prolonged periods of sitting, standing, or walking. Candidates should have the ability to communicate effectively, as well as using their hands for tasks such as typing or handling materials. Limited lifting may also be required.

The qualifications listed reflect the minimum skills needed for the role. Reasonable accommodations will be made for individuals with disabilities. These qualifications serve as guidelines and should be considered with other job-related criteria.

Our Core Values

COMMITMENT TO EXCELLENCE We are a constantly evolving organization that is committed to improving ourselves, our processes, our results, and our impact. We are agile in an effort to make today better than yesterday.

INTEGRITY We believe in open communication - giving and getting honest, constructive feedback. We proactively take ownership for our mistakes, creating a culture of accountability and continuous improvement. We celebrate the lessons learned from our experiences.

IN THIS TOGETHER We embrace the principle that when we set our teammates up for success, we all succeed. And when a client doesn't receive exceptional service, we have a shared responsibility to learn from the failure. We acknowledge our individual accountability in collectively providing an unparalleled client experience.

PASSION We care intensely about the success of our clients and our team members. We are tenacious and persevere through challenges with optimism and creativity. We are confident in ourselves and our impact on the world.

JUSTICE Together, we uplift the underrepresented, promoting equality and driving positive change in our communities. We believe that everyone deserves equal rights, opportunities, and privileges.

About Lincoln-Goldfinch Law

Founded by immigration attorney Kate Lincoln-Goldfinch, our firm was built on a belief that every individual deserves to feel safe, secure, and empowered. We work with clients across the U.S. and around the world in English and Spanish helping families reunite, seek safety, and build a brighter future.

We're an Equal Employment Opportunity employer. We are committed to a diverse, joyous, and welcoming workplace free from discrimination and harassment. Every member of our team is responsible for treating clients and colleagues with kindness, professionalism, and dignity.