Senior Business Analyst

About the Role The employer is a leading U.S. manufacturer and installer of high-performance residential window and door systems based in Arkansas. Built on a foundation of quality craftsmanship and continuous innovation, the company combines traditional manufacturing excellence with modern, cloud-driven technology to deliver energy-efficient solutions across the region. With a strong commitment to digital transformation, the organization offers a collaborative environment that values technical leadership, operational standards, and long-term professional growth. The company is looking foe a Senior Business Analyst to work onsite at their Mountain Pine, Arkansas office. Responsibilities Owns the requirements relationship with business stakeholders for assigned domains. Leads discovery through interviews, observation, facilitated workshops, and data analysis. Analyzes stated requests to identify underlying business problems and presents solution options. Authors precise, testable, and traceable requirements and acceptance criteria. Defines future-state processes with business stakeholders, including operational impact. Leads backlog refinement for assigned domains and participates in sprint planning. Represents business requirements in technical trade-off discussions and technical constraints to business stakeholders. Advises the Manager of Software Development on prioritization, including supporting business analysis. Identifies cross-domain impact of proposed changes. About the Role Title Senior Business Analyst Reports to Chris Hull Department IT FT/PT, FLSA Status Full Time Created/Edited September 8, 2026 Defines the test strategy for assigned domains, including scope and depth based on assessed risk. Designs and maintains the regression suite for assigned domains. Executes and coordinates functional, integration, regression, and data validation testing. Plans and leads User Acceptance Testing, including scenario design, facilitation, and business sign-off. Investigates defects to root cause and recommends corrective process changes. Contributes to the definition of release quality gates. Contributes to requirement templates, test standards, and definition of done. Mentors junior and mid-level analysts through review, pairing, and feedback. Reviews requirement and test documentation authored by other analysts. Participates in interviewing and assessment of analyst candidates. Contributes to release communication, end-user documentation, and training for significant changes. Perform other duties as assigned. Qualifications Qualifications Education/Experience: Required Six or more years of experience in business analysis, quality assurance, or a combined role; or equivalent demonstrated scope, including ownership of a business domain. Demonstrated experience leading discovery on undefined business problems and producing supported recommendations. Demonstrated requirements authorship sufficient for development with minimal clarification. Demonstrated experience leading User Acceptance Testing with business users. Demonstrated experience mentoring analysts. Preferred Experience on a customer relationship management (CRM) implementation or comparable core operational system. Domain expertise in call center operations, scheduling, dispatch, routing, or field service operations. Experience establishing business analysis or quality assurance standards for a team. Integration and data migration testing experience at scale. Hands‑on quality assurance experience across test strategy, test design, and execution. Demonstrated experience maintaining a regression suite over multiple release cycles. Change management or end‑user training experience for a system implementation. Required Skills Knowledge, Skills, and Abilities: Required Ability to analyze a stated request and identify the underlying business problem. Ability to author precise, testable requirement documentation. Facilitation skills sufficient to lead sessions with stakeholders holding competing priorities. Ability to validate delivered functionality. Ability to make and document risk‑based coverage decisions under time constraint. Ability to communicate constraints and trade‑offs to business stakeholders and development staff. Ability to establish credibility with business stakeholders and engineering staff. Ability to develop other analysts through explanation of reasoning. Effective written and verbal communication with technical, business, and leadership audiences. Preferred Skills Preferred SQL proficiency for data analysis and validation. Process modeling proficiency, including BPMN or comparable notation. Working knowledge of quality metrics such as defect escape rate, coverage, and requirement volatility. Test automation proficiency using Selenium, Playwright, or comparable tools. API testing proficiency using Postman or comparable tools. Familiarity with design tools such as Figma. #J-18808-Ljbffr