Client Partner

Client Partner Opportunity

KMS Technology is a global AI and digital engineering firm helping enterprises modernize how work gets done. We specialize in intelligent workflows, cloud, data platforms, and AI-native solutionspartnering with healthcare innovators, high-growth ISVs, and enterprise clients to design and build scalable applications, modern platforms, and agentic workflow systems that deliver real business outcomes.

Headquartered in Atlanta, with delivery centers in Vietnam, Mexico, and Poland, KMS combines deep AI, data and product engineering expertise with the speed and agility to help organizations accelerate innovation and re-architect operations for the AI-first era.

Backed by strategic investment from Sunstone Partners, we focus on workflow modernization, AI enablement, data fabric strategies, and outcome-driven transformation. Through strong partnerships with AWS, Databricks, and leading ecosystem players, we help clients unlock the full value of AI, cloud, and intelligent automation.

At KMS, our people-first culture is built on technical excellence, entrepreneurial thinking, and customer impactcreating an environment where talented professionals can innovate, grow, and shape the future of digital engineering.

The Opportunity

We're seeking a seasoned Client Partner, a quota-carrying portfolio leadership role to drive strategic growth across our portfolio of high-potential U.S. mid-market and enterprise accounts ($250M$2B in revenue) in priority segments: enterprise, healthcare innovators, large ISVs/SaaS, high-tech, and digital native businesses. This is a high-impact role at the intersection of digital transformation, technology innovation, and business strategyfocused on organizations where technology drives competitive advantage and accelerated growth.

You'll serve as a trusted advisor to senior executives, identifying critical inflection pointssuch as leadership shifts, new product initiatives, and investment eventsand translating them into transformative solutions across AI Enablement, AI Native Development Frameworks, Data Fabric Strategies, Cloud Modernization, Intelligent Automation, Workflow Modernization, Software Product Engineering, QA/Testing, and Digital Transformation Services. Your mandate: deepen relationships, expand wallet share, and deliver meaningful business outcomes that elevate KMS as a long-term strategic partner.

What You'll Do

• Develop and Execute Account Strategies: Create, maintain, and drive comprehensive Account Development Plans grounded in a deep understanding of each client's business objectives, challenges, and growth opportunities.
• Cultivate Executive Relationships: Build and expand trusted relationships with key stakeholders across all levels of the client organization, positioning KMS as a strategic partner and accelerating account growth through cross-sell, upsell, and renewal initiatives.
• Executive Advisory / Trusted Advisor: Serve as a trusted advisor to executive stakeholders, helping shape roadmaps for AI enablement, AI-native application development, cloud transformation, data fabric adoption, intelligent automation, and enterprise modernization initiatives.
• Lead Strategic Client Engagements: Facilitate and drive high-impact client touchpointsincluding QBRs, innovation workshops, and governance meetings. Serving as strategic advisor to c-level and senior management around digital transformation, modernization, AI adoption, and operational efficiency.
• Innovation & Transformation Workshops: Drive innovation workshops, value discovery sessions, and transformation roadmaps with clients. Identify opportunities for modernization, automation, AI enablement, and platform transformation.
• Ecosystem & Partner Collaboration: Partner with hyperscalers and ecosystem partners (AWS, Azure, GCP, Snowflake, Databricks, Salesforce, etc.) to co-create transformational solutions
• Strategic Account Mining: Identify opportunities for AI adoption, workflow modernization, cloud transformation, intelligent automation, and data modernization initiatives that drive measurable business outcomes and operational efficiency.
• Drive Opportunity Management: Lead opportunity and proposal processes by asking insightful questions, evaluating interest levels, identifying knowledge gaps, and conducting follow-ups to move deals forward with precision and care.
• Deal Pursuit Leadership: Lead strategic pursuit efforts for complex services engagements and transformational programs. Coordinate internal solution teams, delivery leadership, and executive stakeholders during proposal development and deal shaping.
• Collaborate Cross-Functionally for Success: Act as a central connector between client stakeholders, internal teams, and partner organizationsdriving seamless collaboration, ensuring alignment with customer goals, and maximizing impact from service delivery.
• Champion Client Satisfaction and NPS: Proactively manage client health and satisfaction, contribute to the Net Promoter Score (NPS) process, and take ownership of actionable feedback to elevate client experience and loyalty.
• Delivery Governance: Partner with delivery and engineering leaders to ensure successful execution, operational excellence, and customer satisfaction across engagements. Proactively mitigate delivery, commercial, and customer relationship risks.
• Maintain CRM and Data Integrity: Ensure accurate, timely CRM data to support account visibility, retention, and growth, while resolving data-related gaps that may hinder effective execution.
• Ensure Operational and Regulatory Compliance: Maintain a strong understanding of internal processes, account performance metrics, and client-side IT/security requirements, ensuring compliance with both company standards and regulatory obligations.
• Embody a Culture of Ownership and Continuous Learning: Demonstrate accountability, initiative, and a commitment to growthboth in client outcomes and personal development.