Senior Manager Digital Mailroom Transformation

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Position Summary 

• Primarily focused on defining, analyzing, identifying and, improving business processes that increase efficiency, reduce costs and improve the overall performance of the practice.

Key Responsibilities 

• Provides recommendations for process improvements and optimizations based on data analysis and best practices.
• Performs research, analysis and, strategy development based on data gathered, verified and processed.
• Monitoring and analyzing process performance data to identify trends, issues, and opportunities for improvement;
• Ensuring that new systems are configured to meet the business requirements and that any customizations are in line with best practices;
• Developing process manuals and user guides to support end-users in their day-to-day activities;
• Reviewing on-boarding process for new acquisitions and conducting post-on-boarding evaluations to measure the effectiveness of the processes and identify areas for improvement and collaborating with relevant departments to develop and implement a comprehensive on-boarding plan for new acquisitions;
• Creating and maintaining training materials, along with training programs for employees on new and revised processes, procedures, and policies.
• Manages a team of two or more Professionals, more senior level Support staff.
• May have supervisors reporting to them.
• Hiring/firing authority starts at this level, including being responsible for performance reviews and recommending pay actions.
• The job may be global in nature.

Required 

• Typically requires a University Degree or equivalent experience and minimum 6 years prior relevant experience.

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At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page .

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being 
• Career development opportunities and ongoing learning 
• A collaborative, people-first culture with accessible leadership 
• The opportunity to do meaningful work with global reach and local impact 

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)