Personal Banker I P/T

Job Details Location: Denton Branch – Denton, TX 76201 Position Type: Part Time First State Bank’s mission is to treat the community as our home, customers as our neighbors, employees as our family, and by so doing, create value for our shareholders. Our Core Values are: Genuinely Care, Trust, Relentless Improvement and Accountability. All FSB employees perform their daily job responsibilities following these guiding principles in all aspects. Summary Responsible for both teller and new account transactions, cross‑selling bank products/services and resolving customer service issues. Process new accounts and transactions with accuracy and efficiency while delivering an overall professional customer service experience while adhering to banking regulations. Essential Job Duties & Responsibilities Processing deposit & withdrawal transactions Balancing cash drawer and TCR (Teller Cash Recycler) Detecting & reporting fraudulent or suspicious activities Evaluating customer needs to suggest appropriate bank products & services Opening & processing all available new account types Taking wire requests Assisting customers with: Debit card and internet banking services Check ordering, stop payments, and closing accounts Problem resolutions & special requests Understanding loan options, including terms and rates Consumer Loan application process Complete In‑Branch Closing process for Consumer Loan customers Performing other miscellaneous customer service functions Assisting supervisor with cross‑training other staff members Building customer relationships through needs‑based conversations that drive appropriate sales and customer loyalty. Ensure all activities align with compliance requirements and support fraud prevention standards. Knowledge, Skills & Abilities Customer and Personal Service – Knowledge of principles and processes for providing customer and personal services, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. English Language – Knowledge of the structure and content of the English language including meaning and spelling of words, rules of composition, and grammar. Must be proficient in both English and Spanish language if hired for a bilingual position. Mathematics – Knowledge of arithmetic, algebra, and their applications. Excellent attention to detail. Job Specifications Oral Comprehension – Ability to listen to and understand information and ideas presented through spoken words and sentences. Oral Expression – Ability to communicate information and ideas in speaking so others will understand. Problem Sensitivity – Ability to recognize when something is wrong or likely to go wrong and know what steps to take to correct the problem. Information Ordering – Ability to arrange things or actions in a specific order or pattern according to rules. Number Facility – Ability to add, subtract, multiply, or divide quickly and correctly. Speech Clarity – Ability to speak clearly so others can understand in person and over the phone. Near Vision – Ability to review customer information on the computer, on documents and visually identify customer identity. Speech Recognition – Ability to identify and understand the speech of another person. Mathematical Reasoning – Ability to select the appropriate mathematical methods or formulas to solve a problem. Reading Comprehension – Understanding written sentences and paragraphs in work‑related documents. Physical Requirements Lifting – Ability to lift a minimum of 10 lbs. up to a height of 3–4 ft. Standing/sitting – Must have the ability to remain in stationary positions 75% of the business day. Dexterity – Ability to operate a computer and other office machinery, such as a calculator, adding machine, copy machine and printer. Hearing – Ability to exchange accurate information to customers relating to their accounts and/or banking procedures. Active Learning Understanding the implications of new information for both current and future problem‑solving and decision‑making. The ability to learn technical material. Other duties as assigned. This job description is subject to change at any time. #J-18808-Ljbffr