Process Mgmt Analyst

Process Mgmt Analyst

The Process Management Analyst supports operational excellence by executing and improving business processes across various functional areas. This role ensures consistency, quality, and efficiency in workflows that may include supplier onboarding, product lifecycle management, contract administration, and data maintenance. The analyst collaborates cross-functionally to identify opportunities for improvement and supports the implementation of scalable solutions. This position is hybrid requiring 3 days per week onsite at the Chicago, IL Merchandise Mart office or Lake Forest, IL headquarters.

You Will:

• Facilitate and execute various operational activities involving supplier, cost, product lifecycle processes and data maintenance activities.
• Analyze process performance and identify opportunities for standardization and continuous improvement.
• Collaborate with cross-functional teams to document requirements and support the development of tools that enhance operational workflows.
• Manage feedback channels and resolve issues to improve data quality and customer experience.
• Support project execution and reporting activities, including tracking milestones and communicating progress to stakeholders.
• Maintain and apply knowledge of process impacts to upstream and downstream systems.
• Serve as a subject matter expert on workflow tools and platforms (e.g., JIRA, Smartsheet, SQL-based systems), providing training and support as needed.
• Ensure adherence to service level agreements and compliance standards in all process execution activities.

You Have:

• Bachelor's Degree or equivalent experience or equivalent experience
• 2+ years experience in process management, operations, merchandising, eCommerce, or related fields.
• Familiarity with workflow and data tools such as JIRA, Smartsheet, SQL, and reporting platforms.
• Experience analyzing data and drawing insights to problem solve and continuously improve processes.
• Experience collaborating cross functionally.
• Experience with Microsoft Office Suite applications (e.g. Word, Excel, PowerPoint).

Grainger is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace. We are committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one's employment.