Host - The Thoroughbred Club

Host Position at The Thoroughbred Club

The primary role of the Host at The Thoroughbred Club is to be responsible for welcoming guests warmly and ensuring they have a positive start to their dining experience. The Host manages reservations, seating arrangements, and waitlist and communicates effectively with the serving team to provide seamless service. Exceptional organizational and customer service skills are key to creating a memorable dining experience for all guests.

Duties and Responsibilities:

• Greet guests warmly as they enter the restaurant and assess their seating preferences.
• Escort guests to their table and present menus, ensuring a smooth and welcoming experience.
• Communicate wait times to guests when necessary and keep them updated while they wait.
• Manage reservations and maintain an organized seating chart to maximize table turnover and efficiency.
• Use the reservation or waitlist system to assign tables based on reservations, guest preferences, and server sections.
• Update the waitlist and communicate with guests, ensuring prompt seating as tables become available.
• Maintain cleanliness and organization in the host station and entrance area.
• Ensure menus are clean and presentable, replacing any damaged menus as needed.

Required Skills & Experience:

• High school diploma or equivalent.
• Prior hospitality and/or food & beverage experience preferred.
• Ability to speak, read, write and understand the primary language(s) used in communication with guests, suppliers, and colleagues.
• Good communication skills, both verbal and written.
• Basic computer skills. Complete knowledge of POS system.
• Knowledge of the appropriate table settings and service ware.
• Ability to describe all menu items, prices and methods of preparation. Use suggestive selling techniques to encourage the guests to choose items that are house specialties.
• Complete knowledge of products and specifications that is outlined in the dinner menu.

Physical Requirements:

• Must be able to lift equipment, supplies, etc. of at least 30 lbs. on a regular and continuing basis.
• Must be able to stand and exert well-paced mobility for 8 hours in length.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates.
• Vision occurs continuously with the most common visual functions being those of near vision and depth perception.

Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

BHC is an equal employment opportunity employer. Employment decisions are based on merit and business needs, and are not based on race, color, sex (including pregnancy, childbirth, and related medical conditions), citizenship status, national origin, ancestry, gender identity or expression, sexual orientation, age, religion, creed, physical or mental disability, marital status, veteran status, uniformed service, political affiliation, genetic information, or any other factor or characteristic protected by applicable law. BHC participates in E-Verify.