Dental Receptionist

Receptionist - Dental

Salary Range $16.50 - $19.41 Hourly

Pueblo Community Health Center offers a flexible benefits program to full-time and part-time employees working 20 hours or more per week. Benefit opportunities presently available to employees are listed below:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Long-Term Disability Insurance
• Short-Term Disability Insurance
• Life Insurance
• 403(b) Tax-Sheltered Annuity Plan
• Cafeteria 125 Flexible Spending Account

In addition to the benefits available for purchase through the Cafeteria 125 plan, Pueblo Community Health Center offers supplemental insurances and generous paid time off benefits including holidays and personal time off (PTO). The organization also contributes to the employee's tax-sheltered annuity plan after one year of service.

All Pueblo Community Health Center employees must be fully vaccinated against COVID-19, subject to the requirements of the American with Disabilities Act (42 U.S.C. 12101 et seq..), Title VII of the Civil Rights Act (42 U.S.C. 2000e et seq.), the Colorado Anti-Discrimination Act (C.R.S. 24-34-401 et seq.), and any other relevant federal or State law. As such all persons offered a position will be required to provide valid proof of vaccination prior to starting employment.

Job Summary: Answer and direct telephone calls, schedule appointments, process paperwork for daily clinic operations, collect patient payments, assist and direct all contacts, provide excellent customer service, enter, verify and maintain patient billing information, and maintain confidentiality.

Reports to: Reception Manager

Supervision Exercised: None

Education/Experience/License/Certification:

• High School Diploma or Equivalent, required
• A minimum of one year experience in a medical office preferred
• Experience in appointment scheduling
• Experience in data entry helpful
• Experience in insurance billing helpful

Required Travel: Infrequent travel may include limited local travel

Knowledge/Skills/Abilities:

1. 1. Good typing skills and computer working knowledge. Knowledge of ten-key machine. Ability to use routine office equipment, phone, copier, etc.
   2. Essential to have ability to count money, make change, and reconcile daily collections.
   3. Excellence in public relations skills.
   4. Conversational Spanish preferred (may be required depending on departmental needs).
   5. Excellent organizational skills and ability to work in a multi-tasked environment.
   6. Essential to have ability to understand verbal information and instruction, exchange verbal information and to verbally present information to others
   7. Essential to have ability to read and understand written materials, and to have ability to compose information and instruction in written form.
   8. Essential to have ability to memorize.
   9. Essential to have ability for reason mathematically and to have analytical and problem solving skills.
   10. A working knowledge of CPT and ICD-9-CM coding helpful.
   11. A working knowledge of insurance billing helpful

Essential Duties and Responsibilities:

1. 1. Ensure the function and activities of this department to embrace the philosophy, mission, values and Communicate with Heart service model supported by the Board of Directors of Pueblo Community Health Center, Inc.
   2. Adhere to the guidelines and procedures of Pueblo Community Health Center, Inc.
   3. Provide Patient Information Form (PIF) for patients who present with changes in demographic information or for patients who are new to the Center, Enter New Patients into practice management system, and process necessary paperwork such as fee slips, schedules, reports, etc.
   4. Process patients through check-in for daily appointment.
   5. Updates and maintains accurate billing information including payer information and patient demographics
   6. Accurately schedule all necessary appointments.
   7. Assist patients and visitors in obtaining assistance throughout the Center.
   8. Obtains insurance cards, CICP, Medicaid and Medicare Cards from patients. Scans cards into computer system and enters insurance information as necessary.
   9. Verifies eligibility of patient insurance, including CICP, Medicaid and Medicare using available tools prior to scheduled appointments.
   10. Discusses insurance, CICP, Medicaid and Medicare payer discrepancies with patients and instructs patient in order to resolve to ensure accurate billing information for visit
   11. At time of check-in collects co-pays, and appropriate patient deposits, as well as past due balances, whenever possible.
   12. Responsible for maintaining cash box as well as processing credit card transactions
   13. Responsible for accurately entering patient payments in practice management system
   14. Responsible for balancing all money collected with what is posted in practice management system.
   15. Actively works with Patient Accounts to maintain accurate information, research problems, and resolve active account balances as assigned by Supervisor
   16. Assists patients with billing related questions
   17. Open and close clinic reception daily.
   18. Provide substitute coverage at all sites.
   19. Provide coverage on holidays and during extended hours as needed.
   20. Upholds all Fiscal/Accounting policies and procedures regarding billing and collections
   21. Perform general office duties such as recordkeeping, filing, copying, etc.
   22. Perform other duties as assigned.

The above duties are not all inclusive and are not intended to limit or define the duties that may be assigned.

Physical Demands:

1. 1. The employee frequently communicates with employees and the public while performing routine office tasks and must be able to exchange accurate information.
   2. The employee frequently retrieves and disseminates information using written materials and electronic devices.
   3. The employee frequently observes, receives and otherwise obtains information from all relevant sources and identifies information by categorizing, recognizing differences or similarities, and detecting changes in circumstances or events.
   4. The employee frequently operates computers and other office productivity equipment.
   5. The employee frequently remains in a stationary position while performing routine office tasks.
   6. The employee occasionally moves about the office; and positions self while performing routine office duties such as accessing files and operating equipment.
   7. The employee occasionally moves or positions objects weighing up to 25 pounds while performing routine office duties such as opening file drawers, moving files, etc.