Physician Training and Quality Manager

Job Description

Job Description

About the Job

At Real Radiology we are on a mission to improve patient outcomes by ensuring our clients and radiologists have the tools, resources, and support they need to succeed. We are a physician-owned teleradiology company that is committed to seamless operations, innovative technology, and exceptional services.

Be part of a team that’s transforming healthcare through meaningful impact. Here, collaboration, passion, and adaptability drive everything we do!

The Role

The Physician Training & Quality Manager is responsible for developing and delivering comprehensive software training programs for onboarding radiologists, including creating training materials, conducting sessions, and collaborating with the Medical Director and Operations Director to ensure the successful integration of onboarding radiologists. This role is tasked with overseeing and refining quality assurance processes to ensure that all operational activities meet quality standards and regulatory requirements. This role is crucial for enhancing efficiency, minimizing errors, and maximizing customer satisfaction. This position is full time and in the office during regular business hours.

Job Functions

• Collaborate with leadership to design, develop, and implement a comprehensive onboarding process and ongoing training program for radiologists
• Stay current with advancements in radiology software and incorporate new techniques and technologies into training materials, incorporating feedback from trainees and other stakeholders
• Ensure training practices and educational materials meet high standards of quality and align with current radiology practices
• Provide training and support to radiologists related to software applications. 
• Develop, implement, and maintain internal peer review and quality assurance policies and procedures, aligning with organizational goals and industry standards
• Monitor and evaluate operational processes to ensure compliance with quality standards and regulatory requirements
• Lead the investigation and resolution of quality-related issues and discrepancies
• Utilize data-driven approaches to analyze radiologist performance metrics and recommend improvements
• Maintain accurate and up-to-date quality documentation, including procedures, standards, and compliance records
• Adhere to internal and external regulatory requirements, including industry standards and company policies
• Coordinate and lead internal and external quality audits, preparing necessary documentation and addressing audit findings
• Prepare and present regular quality reports to senior management, highlighting key performance indicators and areas of concern
• Implement feedback mechanisms to capture and address customer input related to quality
• In partnership with the Medical Director, help coordinate exam assessments to be evaluated for proficiency, quality, progress of onboarding radiologists, and follow-up mechanisms

Preferred Talents

• Superior communication and interpersonal skills written and verbally
• Creative, self-motivated, proactive, and confident nature
• Ability to work with diverse groups virtually and in-person
• Exceptional organizational and time management skills 
• Exceptional computer skills; Microsoft Office Suite
• High attention to detail and strong teamwork mentality
• Excellent active listening, interpersonal, and rapport building
• Strong knowledge of quality management systems, industry standards, and regulatory requirements
• Excellent analytical, problem-solving, and decision-making skills
• Proven leadership abilities with experience managing and developing procedures.
• Understanding of quality management software and tools

Qualifications Preferred

• Bachelor’s Degree preferred; Associate degree required (focus on business administration, business coaching, or quality management is highly desired) or equivalent experience in lieu of degree
• 3 years of experience in quality assurance or operations management, with a proven track record of success
• Previous experience in teaching, training, or mentoring within a radiology setting
• Graduate from an ARRT accredited School of Radiologic Technology and certification as a Radiologic Technologist (RT (R))
• Advanced certifications in CT, MRI, US, NM, MG, and/or CIIP 

Benefits & Perks

• Comprehensive benefits package, including retirement and profit sharing
• Paid time off and flexibility to support your personal life
• Fuel for your day with company sponsored lunches & snacks