Blu - Server

Job Description

Job Description

Benefits:

• Employee discounts

Summary of Position:
Provide friendly, responsive service to create an exceptional dining experience for all our guests. Each server’s primary objective is to provide our guests a memorable experience that inspires them to return again and again.

Work Environment:
We are a fun, fast paced restaurant. We pride ourselves in providing an authentic Ocean City dining experience featuring sand and palm trees in our outdoor dining area and a cool and relaxed space indoors. The Taustin family has been operating businesses in Ocean City for over 70 years giving its customers and employees a family-oriented atmosphere.

Due to the majority of BLU being an outdoor venue, servers are expected to work in summer beach temperatures and are exposed to all the elements mother nature has to offer. You will be expected to navigate the stairs when completing tasks relevant to your position. There may be times that you will need to enter the kitchen which is fast paced, noisy, and hot at times.

Duties & Responsibilities:

• Welcome and greet guests
• Be prepared to provide high-quality customer service and promptly respond to customer needs
• Inform guests of specials and menu changes and inquire about any special requests or allergies
• Make drink and food recommendations you feel your guests will enjoy
• Answer questions about our food, beverages, and other restaurant functions and services
• Take food and beverage orders from guests, enter orders in our point-of-sale system which relays orders to the kitchen and bar
• Up-sell when appropriate
• Provide excellent customer service
• Deliver food and beverages from kitchen, bar, and bus station to guests in a timely matter
• Perform side work at the start and end of each shift as required by service station assignment
• Maintain clean service areas
• Monitor and observe all guests dining experience throughout
• Ensure guests are satisfied with the food and service
• Respond promptly and courteously to any requests
• Prepare final bill, present check to guest, accept payment, process credit card, or make change (if applicable)
• Be ready and willing to assist fellow servers as situations arise
• Be ready and willing to assist busser with clearing and resetting tables
• Thank guests for their visit, suggest they rate us on one of the social media platforms, and invite them to return.
• Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by any of the restaurant managers or immediate supervisor

Qualifications/Skills:

• Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Service Orientation — Actively looking for ways to help people.
• Speaking — Talking to others to convey information effectively.
• Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do.
• Coordination — Adjusting actions in relation to others' actions.
• Ability to assist customers with drink and food selections.
• Ability to discuss food or beverage information or menus with customers.
• Ability to provide customers with general information or assistance.
• Ability to communicate with supervisors and respond to protocols and procedures after training 
• Demonstrate ability to communicate with the public, spend work time standing, work with or in a group or team.

Education and/or Experience:

• Must have a basic knowledge of dining room and service procedures and functions
• Possess basic math skills and money handling skills

Physical Demands:

• Be able to work in a standing position for long periods of time (up to 8 hours)
• Be able to safely lift and easily maneuver trays of food frequently weighing up to 20 to 25 pounds.

Computer/Technology Skills:

• Possess basic knowledge in operation a point-of-sale system

Language/Communication Skills:

• Be able to communicate and understand the predominant language(s) of our guests