12648781 - Especialista I (Customer Service - Varejo Voz | WhatsApp) - Unidade Santana (Possibilidad
Atento
Você fará parte de uma equipe que combina tecnologia e inovação para apoiar clientes em seus negócios. Nesta função, seu foco será oferecer um atendimento ágil e cuidadoso, ajudando a esclarecer dúvidas e resolver questões financeiras de clientes do varejo. O trabalho e o treinamento são presenciais. Após uma curva de aprendizagem de 30 a 90 dias, você poderá ser elegível ao modelo de home office, conforme seus resultados e o cumprimento das metas. Responsabilidades Atender clientes por voz e WhatsApp, incluindo clientes do varejo e de alto valor. Esclarecer dúvidas financeiras e orientar sobre procedimentos de antecipação de recebimentos. Auxiliar em solicitações de cancelamento de contas e em questões relacionadas. Realizar cálculos financeiros, incluindo pro rata. Analisar consultas mais complexas e buscar soluções adequadas. Gerenciar diferentes tarefas e manter registros precisos. Compreender as necessidades dos clientes para oferecer um atendimento personalizado. Requisitos obrigatórios Ensino Médio completo. Conhecimentos básicos de informática e digitação. Disponibilidade para trabalhar e realizar o treinamento presencialmente. Boa comunicação e dicção clara. Capacidade de análise, atenção aos detalhes e habilidade para resolver problemas. Diferenciais Experiência em atendimento ao cliente por voz, e-mail ou WhatsApp, especialmente nos setores financeiro ou varejista. Cursos ou experiência em áreas financeiras. O que esperamos Esperamos que você tenha disposição para ouvir, compreender as necessidades dos clientes e buscar soluções com agilidade e atenção. Sua organização e capacidade analítica serão importantes para oferecer um atendimento claro e eficaz. #J-18808-Ljbffr Atento
Vacancy posted 3 days ago
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