Care Manager

HeartShare St. Vincents is looking for a Care Manager for our Integrated Health Department! The Care manager has overall day‑to‑day responsibility for coordinating the activities of the care team for clients with complex medical and/or psychiatric co‑morbid conditions and for facilitating clients’ access to the full range of medical and psychosocial services in an efficient and effective manner. Primary Responsibilities And Essential Functions Of Position Use positive approaches when handling difficult situations. Remain flexible and adapt to change. Serve as a role model for program participants. Remain sensitive and responsive to cultural differences of program participants and staff. Participate in multi-disciplinary case conferences and projects, demonstrating team spirit and ability to work with other community‑based organizations to meet clients’ needs. Work closely with the interdisciplinary care team including PCP, psychiatrist, therapist, residential services, substance abuse treatment program, ACT Team, etc. Provide input to providers/client/family for written individualized care plans. In conjunction with the client, identify potential barriers to care and resolutions to those barriers; outreach to clients who have not met treatment goals to resolve barriers/adjust goals when possible. Evaluate medication compliance and assess potential barriers to adherence; ensure medication reconciliation is current. Receive alerts for ER admissions of assigned clients, visit clients during admission, and participate actively in discharge planning and care transition activities; and contact clients on the day of discharge from client services and ER or within 24 hours. Outreach to clients to facilitate keeping scheduled appointments; arrange for metabolic and periodic preventive screening, per evidence‑based guideline standards. Coordinate services between client and extended care team providers to ensure that integrated care plan is fully implemented. Regularly review client information from care team members to identify clients requiring outreach and engagement, and identify quality of care issues and refer appropriately. Provide or arrange for provision of self‑management/wellness education, peer and other support groups in the language that the client/family prefers. Review benefits, entitlements, housing with the client/family and assist in the application process. Follow up as necessary to ensure services are approved. Complete outreach to clients to enroll into services if there is a decrease in current caseload. Adhere to all government and funder regulations. Qualifications Associates preferred, majoring in a health‑related or social services field (required). Minimum of two years’ experience in case management or related medical field. Ability to travel across all five boroughs for home visits (required). With travel/mileage reimbursement. Benefits At HeartShare we offer a comprehensive benefit package based on full‑time/part‑time status. You can expect: Rewarding work in a team environment. Paid vacation, sick, personal days, and holidays. 403(b) retirement plans with employer contribution. Health, dental, vision and life insurance. Employee Assistance Program (EAP). Flexible spending account (Dependent Care, Medical, Parking, and Transit). Employee Appreciation Programs and Events. Tuition Assistance Program. Professional Development opportunities. Wellhub Discount. Verizon Wireless Discount. BJs Membership discount. Discounts on Broadway tickets, movie tickets, theme parks, sporting events, gift certificates & more. HeartShare is an Equal Opportunity Employer (EOE). If you need to request accommodation during the recruiting process, please reach out to View email address on click.appcast.io. #J-18808-Ljbffr