CERTIFIED MEDICAL ASSISTANT

Medical Assistant

Under the direction of the Nursing Manager, and as part of a team-based health care delivery model, assists in the provision of direct patient care by performing routine patient care procedures and technical/clerical support services. Ensures efficient patient flow throughout the clinic, maintains neat, clean, and safe patient care areas, and promotes patient satisfaction through professional and respectful communications. Works in coordination with health care teams to provide patient care that follows the Patient-Centered Medical Home model.

Essential Job Duties

• Assisting in the delivery of competent, accurate, medical care and treatment to all patients by performing medical assistant duties.
• Assisting in examination and treatment of patients under the direction of a registered nurse and/or medical provider.
• Preparing examination rooms (i.e.: stocking medical supplies, disposing of sharps containers and biohazard items, arranging exam room according to provider preferences, etc.) before and after each patient visit.
• Preparing equipment and supplies needed by the provider for each patient encounter.
• Assisting with patient processing, under direction of clinic nurse or provider, escorts patients to exam rooms in order of immediate attention and appointment times.
• Interviewing patients, measuring vital signs (i.e.: pulse rate, temperature, blood pressure, weight, and height), and accurately recording information on patients' charts and records.
• Conducting vision screens, ear irrigations, finger sticks, phlebotomy, hearing screens, asthma nebulizer treatments, or other clinic approved procedures.
• Drawing blood samples from patients; prepares samples and other specimens for laboratory analysis with appropriate requisitions.
• Reviewing medication names and doses to patients as prescribed by providers.
• Collaborating with other clinics and providers to obtain immunization records.
• Interpreting patient immunization records and recommending updated vaccinations as needed.
• Staying current with new vaccination information and schedules. Must be able to retrieve and enter immunization data from State immunization registry after required training/sign on.
• Communicating clearly with patients directly and/or over the telephone regarding medications, dosage, education and counseling including asthma and obesity management, follow-up instructions, lab results per physician direction.
• Ensuring Vibrant Health's compliance with clinic policies, OSHA, CLIA, state and federal laws, and HIPAA regulations by:
  • Complying with the protection and disposal of biohazards.
  • Adhering to and promoting professional, ethical and legal standards of practice.
  • Maintaining confidentiality of all organization information, consumer nonpublic personal information (NPI) and personal health information (PHI), as well as records directly or indirectly identifying any person currently or formerly receiving services from Vibrant Health.
• Preparing and maintaining accurate, updated, and thorough medical records for providers.
• Completing necessary paperwork for (school) physicals (i.e.: growth charts).
• Working with the Medical Director and/or Nursing Manager to order supplies, as requested.
• Assisting in the training of other medical assistants, and nursing students (if applicable), to clinic policies, procedures and protocols.
• Assisting with maintaining equipment and calibrating lab equipment per manufacturer requirements.
• Assisting with monitoring various logs for compliance.
• Carrying out Vibrant Health's mission: We provide access for all to integrated and high-quality care that fosters health beyond our walls.
• Accepts and uses supervision, direction and consultation to maximize available resources in the completion of work duties.
• All job responsibilities will be carried out under the direction of the organization's policies and procedures.
• Additional responsibilities may be assigned as needed to maintain and improve effective functioning of the department and to advance the mission of the organization.

Required Knowledge, Skills, and Abilities

• Graduate of an approved Medical Assistant Certification program, with current Medical Assistant certification.
• CPR certification.
• Must possess knowledge of standard concepts, practices and procedures of medical assisting including phlebotomy experience, ability to collect samples (e.g. blood, throat cultures, etc.), take vital signs, and perform limited tests.
• Must demonstrate, to the satisfaction of the Medical Director, an ability to perform injections, instrumentation or lab procedures as directed.
• Working knowledge of personal computers and Microsoft Office Suite (Word & Excel).

Individual must:

1. Develop rapport with patients and their families, community and other health care personnel.
2. Work successfully within team environment and collaborate with other professional staff.
3. Demonstrate excellent customer service, helpfulness, and a positive attitude.
4. Possess superior organizational skills with attention to detail and the ability to multi-task and meet deadlines.
5. Demonstrate ability to remain calm and make decisions under pressure.
6. Demonstrate the ability to recognize, understand, and appreciate the value of cultural diversity.
7. Demonstrate social and cultural sensitivity appropriate to ethnically and economically diverse patients and staff.
8. Travel to all parts of the facility and throughout the community.

Preferred Knowledge, Skills, and Abilities

• Six months prior, relevant working experience.
• Bilingual fluency in written and oral English/Spanish.
• Experience with electronic health records preferred.
• Prior experience working in a FQHC.

Supervisory Responsibility

N/A

Americans with Disability Specifications

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands and fingers to handle or feel objects, tools or controls; reach with hands and arms; climb stairs; talk and hear. The employee must frequently lift and/or move materials that may weigh up to 50 pounds.

Work Environment

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Frequent exposure to communicable diseases, body fluids, toxic substances, medicinal preparations, radiation and other conditions common to a clinical environment may routinely be encountered.
• Work involves handling sharp objects.
• Position involves extensive use of computers, telephone, fax and copier equipment.
• Must have manual dexterity and experience to perform handwritten paperwork, recordkeeping, and filing.
• Prolonged sitting, standing, or walking may be required.
• Frequent bending/stooping, squatting, reaching above the shoulders, twisting and turning, kneeling, and pushing/pulling may be required.
• Employment is contingent upon successful clearance from Criminal, Kansas and Missouri Child/Elder Abuse and Neglect, Sex Offender background investigations, TB testing, pre-employment drug testing, and verification of Hepatitis-B, and flu immunizations.
• Occasional evening and weekend availability are required.

Trauma Informed Care

At Vibrant Health, we understand that many, if not most, people have experienced trauma in their lives. We have made a commitment to trauma informed care and support and educate team members continued development of understanding of how trauma affects individuals and coping strategies. We expect employees to incorporate their understanding about trauma into interactions with our patients and families, clinic visitors, and with each other.

Equal Employment Opportunity

Vibrant Health is an Equal Employment Opportunity (EEO) employer and complies with all applicable federal, state, and local employment laws. Employment decisions are based on qualifications, merit, performance, and business needs. We are committed to maintaining a workplace where all employees and applicants are treated with fairness, dignity, and respect. We provide equal employment opportunities to all qualified applicants and employees without regard to any status protected by applicable law. Vibrant Health also complies with applicable affirmative action and veteran employment requirements as required by law. Qualified veterans and individuals with disabilities are encouraged to apply.