Customer Advocate

Customer Service Customer Advocate

Help teachers, coaches, and kids have better days

Every successful PE class, practice, or recess starts behind the scenes with someone making sure the right equipment shows up, on time, and exactly as expected. When that happens, no one notices. When it doesn't, everyone does.

That's where this role comes in.

Gopher Sport is hiring customer service Customer Advocates who take pride in accuracy, consistency, and follow-through and who understand that doing the work right matters just as much as doing it fast.

Gopher Sport is an industry-leading inventor and seller of high-quality, innovative products used by teachers, coaches and kids for physical education, athletics, fitness and recreation. Started in 1947, we are committed to giving our customers innovative, high-quality products; fast, friendly, easy, right service; and an unconditional satisfaction guarantee.

Simple and powerful: "To help teachers and coaches show kids how to have fun and be healthier through physical activity."

Our values guide how we show up for customers and for each other:

• We create delighted fans
• We are one dependable and trustworthy team
• We are passionate about quality and excellence
• We move fast to innovate, simplify, and improve

This role lives at the intersection of all four.

The goal of the customer service Customer Advocate role is to deliver fast, friendly, easy, and right service every time.

This role is not for everyone.

If you prefer vague responsibilities, loose standards, or guessing your way through issues, this probably won't feel like a great fit.

If you like clear expectations, measurable outcomes, and being trusted to own your work, you'll likely do very well here.

The quality of your work directly affects whether a teacher can start class on time and whether a customer chooses to come back.

This is a full time, in-person position in Owatonna, MN.

Enter customer orders and quotes accurately

Respond to customer questions quickly and professionally via phone, email, chat and text

Solve issues and follow through until they're fully resolved

Represent the voice of the customer

Build strong product and process knowledge

Be dependable, your teammates count on you

This is a hands-on role. The best Customer Advocates don't just react; they anticipate needs and prevent problems before they happen.

In your first 612 months, success means:

• Accurate work with minimal rework
• Clear, timely, professional customer communication
• Following through on commitments (every time)
• Growing confidence through strong product and process knowledge
• Positive feedback from customers and internal partners
• Continued growth in skills and responsibility
• Fully engaging in training, asking questions early, and being comfortable saying "I don't know yet" while you learn

We don't expect you to know everything on day one. We do expect curiosity, ownership of learning, and steady progress.

Pride in doing work the right way

Strong attention to detail

At least 1-year of customer service and data entry experience

Comfort using computers and Microsoft Office tools

Focus and adaptability in a fast-paced environment

$21.50 per hour starting pay

Up to a 5% increase after 6 months, with additional growth tied to skill progression

Annual merit increases based on performance

Clearly outlined career path where you have ownership in defining your future and opportunity to earn an additional increase with each progression

Health insurance options, vision insurance

3 weeks of PTO in your first year

3 weeks of remote-flexible work time

8 paid company holidays

Profit sharing, 401(k), tuition reimbursement

Product discounts and onsite fitness center

Please submit:

• Your resume
• A short cover letter explaining why this role interests you and how your experience aligns

Selected candidates may be invited to complete brief assessments and interviews to ensure a strong mutual fit.