Customer Service Specialist

Job Opportunity

ATC Income Tax is now hiring Part/Full-time Customer Service Phone Representatives (Seasonal Position - no experience needed). If hired, position will start immediately Monday, December 15, 2025. Training will be held via Zoom and socially distanced in-person at our Marietta & Decatur locations. Employment from January thru April. Fresh, fun tax preparation office looking for 8 inside phone representatives to work call center for busy locations! No tax experience necessary.

Positions available in Marietta and Decatur. Responsibilities include:

• Build client rapport
• Market tax preparation services to in-bound callers using phone script
• Make outbound marketing calls to previous tax clients using phone script
• Record accurate notes in online customer relationship management database
• Prepare tax return estimates for in-bound callers (no experience needed, will train)
• Resolve basic customer concerns via telephone in a timely and professional manner
• Provide excellent customer service over the telephone
• Support Tax Preparer staff
• Ensure adherence to company policies and procedures
• Overall office efficiency

Requirements:

• Ability to follow phone script
• Ability to perform in a fast-paced environment
• Previous customer service experience is a must
• Detailed oriented
• Well organized
• Self motivated
• Reliable and punctual
• Good computer skills
• Outstanding phone etiquette
• Proper grammar usage in oral and written correspondence
• Ability to multi-task
• Ability to problem solve
• Ability to work days, evenings and weekends
• Store hours are 9am 8pm Monday thru Saturday, possible Sundays; shift starts at 9am
• You will work approximately 30 40 hours per week
• Compensation - Hourly, plus weekly bonuses
• There will be a short phone interview followed by an in-person interview
• There will be a background check for all new hires

Thank You ATC Income Tax