Loan Servicing Specialist

We are seeking a friendly, detail-oriented and customer-focused loan servicing specialist to join our team! If you have a passion for finance, expectational organizational skills, and a commitment to excellent service, we encourage you to apply! As a Loan Servicing Specialist, you will prepare and review loan documents ensuring compliance. You will analyze loan data and history for accuracy. The ideal candidate has strong communication skills and is eager to build and maintain strong relationships with internal customers, our colleagues. Previous loan servicing experience is a plus! This job requires an effective communicator. The person in this role must have a persuasive, teaching-oriented mindset and be able to easily communicate the company's policies, programs, and systems. Expect a faster-than-average pace of work for this position. Detailed work is another major focus of the job; these details need to be handled quickly, correctly, and efficiently. This is a position where guidelines, structure, and established policies must be followed fairly closely while working with or for others. Bonus points if you're community focused and excited about making a positive difference for those around you. Primary Responsibilities Prepares loan documents and reviews all loan documentation ensuring compliance with legal, regulatory agency, and bank policy while protecting bank security interest using information supplied by loan officer. Research past loan history identifying necessary adjustments to ensure the loan is being serviced appropriately - ensure complete resolution to customer and loan officer requests. Monitors current insurance on collateral requiring continued tracking under bank policy. Prepares adverse action, loan modification and extensions along with timely and accurate execution of mortgage satisfactions, lien releases, partial releases, and subordinations along with paid notes and final escrow statements within statutes. Maintain UCC terminations, continuations and mortgage insurance cancellations. Assists in the processing of servicing documents and accounting, ensuring transactions are within compliance guidelines. This may include general ledger balancing, data entry, reviewing documents, tracking, filing, and payment research and audit functions. Processes and ensures correct posting payments and payoff of loan transaction. Assists in the set‑up of automatic payments and payment processing, loan advances, construction draws, the process and set‑up of participations and any other maintenance on core system. Assists other departments as needed and other duties as assigned. Education and Experience Associate's degree in accounting, finance, economics or related field. Two (2) years of experience in the financial services industry. Two (2) years of experience working in loan processing or customer service. What’s in it for you? Full Time, 40 hours per week. Monday - Friday work week. Competitive Pay. Eligible for an annual bonus based on company goals and performance. Perks Health, Vision & Dental Plans Health Savings Account (HSA) with CCF Contributions Employer Paid Life Insurance and Long Term Disability Plans Voluntary Life Insurance and Short Term Disability Plans Accident, Critical Illness, and Hospital Indemnity Plans Benefits Care Advocate Flexible Spending Account Health Reimbursement Arrangement (HRA) 401K Retirement Plan and Company Match Paid Time Off and Paid Holidays Time Off for Bereavement Leave, Parental Leave, and Voting Paid Time Off Donation Paid Time Off Cash Out Company-Wide Wellness Program Employee Assistance Program (EAP) Colleague Referral Program Education Reimbursement Program Career Planning Hybrid Work Arrangements following 90 days Colleague Pricing on Secondary Market Mortgage Loans Colleague Beyond Save & Spend Accounts Perks Discount Program In evaluating candidates for this position, CCFBank may consider a combination of education, training, and experience which provides the necessary knowledge, skills, and abilities to perform the duties of this position. CCFBank is committed to fostering and cultivating an inclusive and diverse culture and we are proud to be an Equal Opportunity Employer, including disability and veterans. #J-18808-Ljbffr Citizens Community Federal