General Manager

Job Description

Job Description

Summary: The Restaurant General Manager has overall responsibility for the day to day operations of the assigned restaurant, including: sales building, inventory and labor controls, quality of product and service and sanitation. The Restaurant General Manager directs all activities related to the associates, ensuring their ability to perform as a team and achieve the goals for the restaurant and the brand.

Competencies:

• Complex problem-solving skills

• Sound judgment and decision making

• Time and Financial Resource Management

• Ability to lead with respect and integrity

• Detail-oriented and organized

• The ability to lead a team and function within a team

• Strong interpersonal and communication skills, both verbal and written

• Maintaining a high performance and accountable culture

• Ability to motivate and empower a team to deliver the best

• Possess strong change management skills

• Self-driven and flexible

• Microsoft Office Suite proficiency

Essential Job Functions:

• Ensure restaurant achieves both financial commitments and guest satisfaction goals.

• Maintain a high energy attitude to motivate associates and satisfy guest needs.

• Ensures food, beverage and service quality meet or exceed standards.

• Recruit, interview, hire and conduct performance appraisals for associates.

• Responsible for development and succession planning for associates.

• Provide disciplinary action for associates and terminations, when applicable.

• Ensure direct reports perform all assigned job duties in a prompt and accurate manner.

• Ensures preparation and submission of all required paperwork, all cash handling procedures are followed, restaurant assets are maintained and controlled, inventories of food/beverage and small wares are controlled, compliance with all local, state and federal laws, as well as compliance with all company policies.

• Analyzes systems, procedures and business trends, provides strategic guidance for development and improvement of all restaurant operations.

• Ensures a safe working and customer experience environment by facilitating safe working behaviors for all associates.

• Other duties, as needed.

General Conditions and Physical Demands:

• 50+ hours per week (days and hours dependent on business needs, therefore flexibility is required to address urgent matters, as needed)

• Lift, move or carry up to 75 pounds

• Bend or twist body, keep and regain balance, kneel, crouch, stoop and crawl.

• Repetitive motions, use of hands to handle, control and feel objects or tools, frequent time standing and walking

Travel

• Occasional travel for off-site meetings

Required Education and Experience

• High School Diploma or equivalent

• Has a minimum of two (2) years in a leadership role in the restaurant, hospitality or retail industry, with responsibility for both financial outcomes and direct reports.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required for this job. Duties, responsibilities and activities may change, with or without notice.