General Manager

Job Description

Job Description

Description:

CENTER COURT PICKLEBALL CLUB

General Manager

Full-Time | Glendale, AZ | Reports to: Director of Club Operations and Performance

DEPARTMENT

Club Operations

LOCATION

Glendale, AZ

REPORTS TO

Director of Club Operations & Performance

PURPOSE

The General Manager of Center Court Pickleball Club – Glendale is the driving force behind the club's growth, culture, and daily performance. This is a sales-first leadership role: the GM owns new membership production at the Glendale location, is accountable for hitting monthly net membership targets, and is expected to lead from the front — personally engaging prospective members, coaching staff on conversion, and building the kind of member experience that makes cancellations rare and referrals constant. Beyond sales, the GM is responsible for the complete operation of the club — from staffing and programming to facility standards and financial results. The Glendale club is a growth priority for CCP, and this leader will be central to turning that opportunity into outcomes.

PRODUCT

What the GM delivers:

• A growing, thriving membership base driven by consistent new member acquisition and strong retention

• A Glendale club that hits and exceeds monthly Net Membership Sales (NMS) targets

• A high-performing, fully staffed team that executes CCP's service and sales standards every day

• A clean, well-maintained, operationally excellent facility that members are proud to call their club

• Leagues, clinics, tournaments, open plays, and events that fill the courts and drive engagement

• A culture of accountability, hospitality, and growth that reflects CCP's core values at every touchpoint

• Accurate financial management, reporting, and cost control in line with budget expectations

PROCESS

Membership Sales — Primary Focus

• Own the Glendale club's monthly Net Membership Sales goal — this is the GM's #1 priority

• Personally engage with prospective members on the floor, via phone, and through follow-up outreach — the GM is an active seller, not just a manager of sellers

• Train, coach, and hold the club's Member Services team accountable for lead conversion, tour execution, and membership closes

• Track the daily and weekly membership pipeline — leads, tours booked, tours completed, closes, and cancellations

• Partner with the Regional Director of Sales on membership campaigns, promotional offers, and conversion strategy

• Drive referral programs, community outreach, and local business partnerships to grow the top of the membership funnel

• Analyze cancellation trends and implement proactive retention strategies to protect the club's active base

• Coordinate with the Company Marketing Manager to align local promotions and events with membership growth objectives

Club Operations

• Oversee the daily operation of the Glendale facility — courts, lobby, pro shop, and all common areas — maintaining a consistently high standard of cleanliness, safety, and presentation

• Manage the club's operating budget, including revenue tracking, expense management, and monthly financial reporting to corporate

• Develop and execute the club's programming calendar — leagues, clinics, open plays, tournaments, and member events — in coordination with the Pickleball Experience Manager

• Ensure all court scheduling, reservations, and Court Reserve platform management are accurate and up to date

• Manage vendor relationships and coordinate with Facilities for maintenance, repairs, and capital needs

• Ensure full compliance with CCP operational standards, safety protocols, and corporate policies

Team Leadership & Staffing

• Recruit, hire, onboard, and develop all club-level staff — Member Services Associates, Pickleball Experience Manager, Court Coaches, and support staff

• Set clear performance expectations, conduct regular coaching conversations, and deliver formal performance reviews

• Build and maintain a full staffing schedule that ensures appropriate coverage during peak and off-peak hours

• Create a team culture built on CCP core values: Energy, Accountability, Teamwork, Community, Hospitality, and Growth Mindset

• Escalate HR concerns, performance issues, and staffing gaps to corporate leadership in a timely manner

Member Experience & Community

• Establish a floor presence — know members by name, engage them regularly, and ensure every visit to the Glendale club feels personal and welcoming

• Respond to member concerns, complaints, and feedback promptly and professionally, resolving issues before they become cancellations

• Represent Center Court Pickleball Club at local community events, business associations, and networking opportunities to build brand awareness in the Glendale market

• Maintain active and positive relationships with current members, sponsors, and local partners

PERFORMANCE

The Glendale GM is held accountable to the following key performance indicators:

PERFORMANCE METRIC

MEASURE

Net Membership Sales (NMS)

Monthly goal set by corporate — primary KPI

Membership Retention Rate

Cancellation rate tracked monthly; trend managed proactively

Tour-to-Close Conversion Rate

Measured weekly across Member Services team

Financial Performance

Revenue vs. budget; expense management vs. plan

Court Utilization

League, open play, and clinic fill rates

Member Satisfaction

Feedback, reviews, and member engagement scores

Staff Performance & Retention

Team fully staffed, trained, and performing to standard

Facility Standards

Monthly facility audits; cleanliness and maintenance compliance

PEOPLE

You Report To

Director of Club Operations and Performance — for all operational, financial, and people management direction.

You Work Closely With

• Regional Director of Sales — membership growth strategy, pipeline reporting, and conversion support

• Pickleball Experience Manager (Glendale) — programming, court scheduling, events, and member engagement

• Company Marketing Manager — local campaigns, promotional content, and community outreach coordination

• Corporate Operations & Finance Team — budget reporting, compliance, and vendor management

• Facilities Manager — maintenance, repairs, capital projects, and facility safety

What Makes You Our Person

• 3+ years of management experience in a sports, fitness, recreation, or hospitality environment — with a track record of hitting sales goals

• A proven closer: you are comfortable selling memberships yourself and coaching others to do the same

• Strong financial acumen — you can read a P&L, manage a budget, and make decisions that protect the bottom line

• A natural people leader who builds teams, develops talent, and holds people accountable without losing culture

• High energy, floor-present, and deeply member-focused — you are not a back-office GM

• Excellent communicator and problem-solver who handles member issues, staff challenges, and operational surprises with composure

• Proficiency in club management software (Court Reserve experience a plus) and standard business tools

• Passion for pickleball, fitness, or community sports is a genuine plus — this club runs better when the leader loves the game

• Bachelor's degree in business, sports management, or a related field preferred; equivalent experience considered

Our mission is to grow the game of pickleball and inspire our members to play for life.

Lead the court. Build the culture. Grow the membership.

Center Court Pickleball Club is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Qualifications:

• Bachelor's degree in business administration, sports management, or a related field.
• 2-4 years of experience in managing a sports or recreation facility, preferably in the pickleball, fitness club or hospitality.
• Extensive background in sales-related roles.
• Proven track record of success in managing financial operations, marketing, program development, and event planning.
• Excellent leadership and communication skills, with the ability to motivate and manage staff, and interact effectively with members, sponsors, and the community.
• Strong organizational and problem-solving skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
• Passion for the sport of pickleball, and a commitment to promoting its growth and development.

Physical Requirements:

• Ability to stand for extended periods and lift up to 50 pounds.
• Must be able to move quickly around the facility to assist members and guests.